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senior-savers.com senior savers terms

Alamo USA information


Alamo USA Rental Terms

Terms and Conditions 1. CURRENCY

All fees and charges set forth herein are to be paid in the local currency of the renting location.

2. AGE REQUIREMENTS AND FEES

Minimum Age – Renters and additional authorized drivers must be twenty-one (21) years of age or older, except
where provincial or state law provides otherwise or for rentals of Large Vans (seating capacity of 10 or more
persons), renters and additional authorized drivers must be twenty-five (25) years of age or older. In the states of
New York and Michigan, Renters and additional authorized drivers must be a minimum of eighteen (18) years old.
National Canada - In the province of Newfoundland, and also locations Comox, Courtney, Duncan, Nanaimo, Port
Hardy, and all Victoria locations the minimum age for all rentals is twenty-five (25) years old.

Young Driver Fees – Unless included in the Rate Product, an additional young driver fee may apply for each
Renter and additional authorized driver as follows:

Age Originating Rental Location Additional Fee
21-24 years old All Provinces and States Except New York and Michigan $25.00/day
18-20 years old New York State $57.00/day
21-24 years old New York State $20.50/day
18-20 years old Michigan $26.00/day
21-24 years old Michigan $14.00/day

Renters and additional authorized drivers in New York State who are between eighteen and twenty (18-20) years
old are restricted to the rental of economy through intermediate class vehicles. Renters and authorized drivers who
are between twenty-one and twenty-four (21-24) years old are restricted to the rental of economy through standard
class vehicles with the exception of the following locations Niagara Falls, Buffalo, Elmira, Rochester and Syracuse
where renters and additional authorized drivers who are between twenty-one and twenty-four (21-24) years old are
restricted to the rental of economy through fullsize vehicles, minivans (MVAR) and small SUVs (IFAR/SFAR).

Renters and additional authorized drivers in Michigan who are between eighteen and twenty (18-20) years old are
restricted to the rental of economy through full size class vehicles. Renters and additional drivers who are between
twenty-one and twenty-four (21-24) years old are restricted to the rental of economy through full size class
vehicles and minivans (MVAR).

All fees are subject to change at Provider’s sole discretion.

3. ADDITIONAL DRIVERS

Unless included in the Rate Product and unless applicable law requires otherwise, rental vehicles may not be
driven by anyone except additional authorized drivers as defined in the Rental Agreement. Additional authorized
drivers must be added at the time of rental and the Renter and additional authorized driver(s) must present a valid
drivers license and meet minimum age requirements. In New York State additional drivers must present a credit
card in their name in order to be added to the rental. An additional fee per day per additional authorized driver will
be charged, except where state law provides otherwise. The additional driver fee is from $9.99 per day, except
where state law provides otherwise. The additional driver fee is subject to change at any time by Provider.

4. IDENTIFICATION REQUIRED FOR RENTAL

A full valid Driver’s License from the Renter’s country of origin and passport in Renter’s name is required for
each rental. Provisional Licenses or ‘Learner’s permit’s’ are not accepted. The Renter must present their original
license, photocopies or representations will not be accepted. Any license which, on its face, restricts the licensee to
the use and operation of a vehicle equipped with a form of a breathalyzer apparatus is not accepted.

Renters cannot be residents of the United States or Canada. Renters who hold a US/Canadian issued driving
license and passport must also present an international driver’s permit, a permanent resident’s card or visa issued
outside of US/Canada, failure to do so will result in the renter being refused the international inbound rates at the
counter.

It is important that Renters check with the appropriate Department of Motor Vehicles in the States or Provinces in
which they intend to travel to ensure compliance with their various licensing laws. The following practices are
used to ensure the Renter is presenting a facially valid license at the time of rental.

Renters traveling to the United States and Canada from another country must present the following:

• Their home country driver’s license, and
• If the home country license is in a language other than English (or French, for rentals in Canada) and the
letters are English (i.e. alphabet is an extended Latin-based alphabet German, Spanish, etc.) an
International Driver’s Permit is recommended, but not required, for translation purposes in addition to
the home country license. In the absence of an International Driver’s Permit Renter must be able to
verbally translate the license details.
• If the home country license is in a language other than English and the letters are not English
(i.e.alphabet is not an extended Latin-based alphabet like German or Spanish but is Russian, Japanese,
Arabic, etc.) an International Driver’s Permit is required.
• If an International Driver’s permit cannot be obtained in the home country, another professional, typewritten
translation may be substituted. In either case the home country license must also be presented.
• Renters may not rent a vehicle solely with the International Driver’s Permit. The International Driver’s
Permit is a translation of the individual’s home country license and is not considered a license nor is it
considered valid identification.
• In some locations, including but not limited to offices in Arizona, California, Georgia, New Mexico,
Nevada, and Texas, customers may be asked to provide additional valid government-issued
documentation.

In the states of Michigan and Massachusetts Renters with Driving Licenses from certain countries are not
permitted to rent. Please refer to Schedule 4C for full details. Renters must provide a valid credit card in their
name unless the Renter meets the debit/cash qualifications set forth herein. Renters who fail to provide the
required identification for rental will not be permitted to rent.

5. METHODS OF PAYMENT

Credit Cards – Provider accepts Visa, MasterCard, American Express, Diners Club International, and Discover
credit cards at all locations.

Debit Card/Cash Rentals – Provider accepts Debit cards and Cash at certain Corporate Airport locations in the
United States and Canada and *cash only (not a debit card) is accepted at licensee locations. Cash is not accepted
in New York State, New Jersey State or any non-airport locations in the USA and Canada. Cash deposits are not
accepted for any one-way rentals. In order to qualify for such rental the Renter must present a valid passport and
validation of a round trip airline ticket. Cash qualifications may vary by location and are subject to change.
In lieu of a Debit Card/Cash deposit, the Renter may present a valid credit card at the start of the Rental and have
the option to pay cash upon returning the vehicle for any additional or mandatory items.

When paying a deposit in Cash or by Debit Card, the following amounts are required:
- For Vouchered/E-Vouchered Rentals, Renter must make a cash deposit with Provider in the
amount of $25/day or $100/week in addition to the estimated charges not covered by the
Voucher/ E-Voucher.

- For Non-Vouchered Rentals, Renter must make a cash deposit with Provider in the amount of
$50/day or $200/week in addition to the estimated charges for the rental.
In some circumstances. Cash deposits may be returned to the Renter’s home address in the
form of a USD/CAD cheque.

6. SEATBELTS and INFANT/CHILD SEAT

State or provincial law may require the use of seatbelts and infant/child seats and this law may vary between states
and provinces. An additional fee of up to $6.99 per day with a maximum price of $70.00 per every 30 day rental
per infant/child seat will be charged when rented from Provider. Infant/child seats should be requested at time of
reservation. In the event the infant/child seat is damaged or not returned at the end of the rental, a fee will be
assessed to the Renter. Renters are responsible for installing infant/child seats and may use their own infant/child
seats in Providers’ vehicles.

7. GPS (GLOBAL POSITIONING SYSTEM)

Unless included in the Rate Product, GPS navigational systems are available at an additional cost and are subject
to availability. GPS units should, where possible, be requested at time of reservation. However, Renters may
inquire about availability at the counter. The GPS rental fee is from $7.99 per day, locations may offer a maximum
weekly & monthly GPS rental fee. Prices may vary by location and are subject to change at any time by the
Provider.

8. TRAVEL TABLET DEVICE

Travel Tablets are available at certain major airport locations for an additional cost and are subject to availability.
Travel Tablets should, where possible, be requested at time of reservation. However, Renters may inquire about
availability at the counter. The Travel Tablet rental fee is from $19.99 per day. Prices may vary by location and are
subject to change at any time by the Provider. Renter must agree and sign a Travel Tab terms and conditions
document at the counter.

9. SKI RACKS, SNOW CHAINS, WINTER TIRES

Ski racks must be requested at the time of reservation and are subject to availability. The Renter will be charged
an additional fee of $7.50 per day with a maximum price of $70.00 per every 30 day rental, for a ski rack rental
unless otherwise included in the Rate Product. Snow chains are not permitted on Provider vehicles. All season
tires are provided on vehicles. Winter tires are provided at an additional charge in Quebec unless included in the
Rate Product.

10. ROADSIDE PLUS (RP) /ROADSIDE PROTECTION (RSP)

Unless included in the Rate Product, Renter may purchase RP or RSP at all Corporate owned locations in Canada
and the United States from $4.99 per day. RP or RSP includes the following benefits at no additional charge:

- Key replacement/delivery service: replacement keys delivered. (For rentals originating in California,
Kansas, New York or Nevada RP or RSP does not include the cost of the replacement key(s) but does
waive the cost of the delivery service. If the Rate Product includes CDW/LDW or is otherwise elected,
the cost of replacement key(s) is waived). Please check with your rental branch for details.
-Flat Tire: if the vehicle’s spare tire is installed and serviceable, it will be installed to replace a flat tire.
If no inflated spare tire is available, the vehicle will be towed in accordance with the towing provision.
- Towing: Towing charges will be covered at no additional cost should the vehicle be inoperable (if
unrelated to an accident).
- Jump start: A battery boost will be provided in an attempt to start the vehicle.
- Lockout service: If the keys are locked inside the vehicle, service will be sent to gain entrance.
- Fuel delivery: A limited supply of gasoline will be delivered to the vehicle to enable the Renter to reach
the nearest open service station. (Up to three gallons or equivalent liters).

If RP or RSP is not purchased or included in the Rate Product, roadside assistance for the items listed above is
available at standard charges. For roadside assistance, call 1-800-803-4444 for Alamo and 1-800-367-6767 for
National.

RP or RSP is void and of no effect if, at the time of the incident necessitating roadside assistance, the Renter (or
any driver) was in violation of the Rental Agreement, including, without limitation, the Prohibited Uses and
Violations set forth in the Rental Agreement. In such instances, additional charges will apply for any roadside
assistance.

11. FUELING POLICY

The fuel level of the vehicle at time of rental will be full. Unless fuel is included in the Rate Product*, Renter may
return the vehicle with a full tank of fuel or pre-pay for a full tank of fuel at the time of rental at the rate provided
at the renting location. If the Renter selects the pre-paid fuel option, no refunds will be given for unused fuel. If
the Renter does not return the vehicle with a full tank of fuel or select the pre-paid fuel option, the Renter will be
charged to return the fuel tank to full at a rate provided at the location to which the vehicle is returned.
*Fuel is not included in the Rate Product at all Manhattan locations.

12. COLLISION DAMAGE WAIVER (CDW) / LOSS DAMAGE WAIVER (LDW)

Renter shall be responsible for damage to, loss or theft of the rental vehicle as set forth in the rental agreement. If
not included in the Rate Product rate, CDW and LDW are available in Canada and the United States. CDW and
LDW are not insurance. CDW and LDW are optional and are not required in order to rent a vehicle. If Renter
elects CDW or LDW or if CDW or LDW is included in the Rate Product, Provider agrees, subject to the actions
that invalidate CDW and LDW, to contractually waive Renter’s responsibility for all or part of the cost of damage
to, loss or theft of the rented vehicle or any part or accessory and related costs (including, but not limited to, loss
of use, administrative fees and diminishment of value) regardless of fault or negligence. For rentals originating in
the United States, the Renter has no retained responsibility. For rentals originating in Canada, the Renter is
responsible for the first $500 of damage to the vehicle, except at the following National licensee locations, Renter
is responsible for the first $1,500 of damage to the vehicle for rentals originating in Campbell River, Comox,
Courtenay, Duncan, Gaspe, Nanaimo, North Vancouver, Port Hardy, Jasper, and all Victoria locations on
Vancouver Island. An additional CDW or LDW product which reduces the Renter’s responsibility to $0.00 is
available to purchase in Canada (Corporate locations only) at the time of rental at $4.99 per day. CDW and LDW
are subject to the terms and conditions and subject to the limitations set forth in the Rental Agreement entered into
between the Provider and Renter.

13. LIABILITY PROTECTION - EXTENDED PROTECTION (EP) / SUPPLEMENTAL LIABLITY
INSURANCE (SLI)

United States
In the United States only, certain Rate Products include EP or SLI. If EP or SLI is not included in the Rate
Product, EP or SLI can be purchased at Corporate owned and some licensee renting locations in the United States
by all Middle Eastern, African, Australian and New Zealand Renters. At Corporate locations in the United States,
EP & SLI provides Renter or any additional authorized drivers with third party liability protection in an amount
equal to the minimum financial responsibility limits applicable to the Vehicle (the Primary Protection). EP or SLI
also provides additional third party liability protection, through an excess liability policy, with limits of the
difference between the Primary Protection and a combined single limit of $1 million per accident for bodily injury,
death and/or property damage to others arising out of the use or operation of the Provider vehicle by Renter or an
additional authorized driver, subject to the terms and conditions of the policy. Also included in EP and SLI for
rentals in the United States (except for EP or SLI when purchased at a licensee location) is
uninsured/underinsured (“UM/UIM”) coverage for bodily injury and property damage in an amount equal to the
minimum financial responsibility limits applicable to the vehicle (the Primary Protection), and additional coverage,
through an excess liability policy, with limits for the difference between the statutory minimum underlying limits
and $100,000 per accident (for rentals commencing in New York, UM/UIM limits are $100,000 per
person/$300,000 per accident; for rentals commencing in Hawaii, the UM/UIM limits are $1,000,000 combined
single limit) or state mandated UM/UIM limit, whichever is greater. PROVIDER AND RENTER REJECT ANY
ADDITIONAL UM/UIM COVERAGE TO THE EXTENT PERMITTED BY LAW. EP and SLI, including
UM/UIM benefits are provided only when Renter or any additional authorized drivers are driving the Vehicle. No
claim for UM/UIM may be made due to the negligence of the driver of the Vehicle. EP and SLI coverage for
Vehicles rented in the US is in effect only while another additional authorized driver or renter is driving the
vehicle within the United States and Canada; coverage does not apply in Mexico. A benefit summary for EP and
SLI is contained within the applicable brochure available at the rental location. Note: Any UM/UIM benefits paid
are included in the $1 million combined single limit SLI coverage and in no way increase the combined single
limit amount referenced above. This insurance coverage is underwritten by Ace American Insurance Company. At
licensee locations in the United States, EP and SLI provides primary protection for liability claims against the
Renter and authorized drivers for injury/death or property damage up to $1,000,000 USD. EP and SLI are subject
to the terms and conditions of the Rental Agreement between the Renter and the applicable Provider.

Canada
Certain Rate Products include extended liability coverage at locations in Canada. If extended liability coverage is
not included in Rate Product it cannot be purchased at renting locations in Canada.
At such locations in Canada, extended liability coverage provides Renter and additional authorized drivers with a
combined single limit of $1,000,000 for third party claims that may be made by others against the Renter and
additional authorized drivers for bodily injury, death and/or property damage arising out of the use or operation of
the Vehicle and subject to the limitations set forth in the applicable Rental Agreement entered into between the
applicable Provider and Renter and in the insurance policy which provides coverage.

14. TAXES AND FEES

Unless otherwise stated in the Rate Product, taxes, surcharges (including without limitation vehicle licensing and
similar fees and concession fees, consolidated facility charges and airport access fees), Intercity Fees, toll pass,
refueling, one-way, Young Driver, and additional authorized driver fees and any fees or charges for optional
products or services are not included in the rates paid by Renter to Provider. Such amounts are the responsibility
of Renter and shall be charged to Renter and paid by Renter upon return of the Vehicle.

Legislation, regulation or the cost of fuel may affect Provider’s pricing or procedures. On all inclusive Rate
Products only, Provider reserves the right, without notice to (i) charge Renter at the time of rental or thereafter, for
the amount of any additional or increased surcharges, fees, taxes or increased fuel costs incurred subsequent to
entering into the Agreement with Customer or (ii) increase Customer’s Rate by an amount equivalent to the
additional or increased tax, surcharge or fuel cost subsequent to entering into the Tour Agreement.

15. DRIVING TERRITORY

Vehicles rented in the United States can be driven in any state in the United States (including the District of
Columbia). Vehicles must be returned to the location from which they were rented unless Provider has authorized
at the time of the reservation that the vehicle can be returned to a different location. Vehicles rented in Alaska
must be returned to Alaska. Vehicles may not be driven into Mexico. Vehicles rented in the United States can be
driven into Canada, with the exception of 12 or 15 passenger vans, but must be returned to the United States unless
Renter has pre-arranged with Provider to drop the vehicle off at one of Provider’s approved locations in Canada
whereby a transborder fee may apply. Canadian residents renting vehicles in the United States may not drive
vehicles into Canada. Vehicles rented in Canada can be driven into the United States, but must be returned to
Canada unless Renter has pre-arranged with Provider to drop the vehicle off at one of Provider’s approved
locations in the United States whereby a transborder fee may apply. Rentals originating at all licensee operated
locations in British Columbia may only be driven in the provinces of British Columbia and Alberta and the state of
Washington.

16. ONE WAY FEES AND INTERCITY FEES

All one way rentals must be booked in advance, are subject to availability and are restricted to return at a location
under the same brand as the location from which the vehicle was rented. Intercity Fees may apply and are payable
to Provider by Renter at the time of rental. Intercity Fees for rentals originating and terminating in different rental
locations, as determined by Provider in its sole discretion, may be changed from time to time. The Intercity Fee
for Rentals commencing between July 1, 2016 and August 31, 2016 from all San Francisco locations to all
destinations in the United States for the STAR (Convertible) is $350 for Alamo and $399 for National in addition
to the Rate and additional charges. The Intercity Fee for Rentals commencing between July 1, 2016 and August 31,
2016 from all San Francisco Downtown locations for all other car types (excluding the STAR) to Los Angeles will
be $150 for Alamo and $399 for National, to Las Vegas will be $300 for Alamo and $399 for National and to San
Diego locations (SANO71/SANO01, SANN73/SANN03 and SANN74/SANN04 will be $300 for Alamo and $399
for National in addition to the Rate and additional charges. Refer to the Tour Agreement, Schedule 3 for all
Intercity Fees. Mileage/kilometrage between locations is determined by Provider in its reasonable discretion. In
the event a one way rental is not booked in advance and the Renter subsequently drops a vehicle at a different
location than the location rented from, Renter will be subject to a one-way fee, which may be different than
Intercity Fees as provided for in Schedule 3.

17. MILEAGE/KILOMETRAGE

Rates include unlimited mileage/kilometrage in all locations except rentals commencing in Gander, Gaspe, ,
Jasper, Matane, Mont Joli, Regina, Rimouski, Riviere du Loup, and Sept Iles (airport and city) which locations
will include 200 free kilometers per day or 1,400 free kilometers per week. A surcharge will apply for each
additional kilometer.

18. TOLL PASS

On roadways covered by our TollPass service, the program allows Renters to drive through electronic toll express
lanes and pay tolls electronically. The program is offered in three ways, depending on rental area.

Toll Pass Automatic- Renter may be charged a Tollpass Convenience Charge (TCC) (where available) of $3.95
per day during the Rental Period for each day the rental vehicle is operated on a TCC Covered Road and the
vehicle operator does not pay an applicable toll. Total TCC will not to exceed $19.75 per Rental Period. In
addition to the TCC, Provider or a third party may separately charge Renter’s credit or debit card for the posted
cost of all tolls that are not paid by the vehicle operator and are incurred during the Rental Period.

Toll Pass Waiver- Renter may elect Toll Pass Waiver (TPW) to rent a toll pass transponder device in Chicago
Metropolitan area. The TPW charge is $6.99-$7.99 per rental day. The TPW charges include all tolls generated
on all toll roads.

Toll Pass Device- Renter may rent a toll pass device at the time of rental at airport locations in the Northeast
United States. The charge for the toll pass device is $3.95 per rental day with a maximum of $19.75 per Rental
Period. In addition to the toll pass device rental charge, Provider or a third party shall separately charge Renter’s
credit card or debit card for the posted cost of all tolls that are not paid by the vehicle operator and incurred during
the Rental Period.

Operation of Vehicle on a toll road, where applicable tolls are not paid by the vehicle operator, may subject the
Renter to fines, costs and fees. Provider may transfer Renter’s name, address, credit card information and all other
data necessary to enable the collection of all tolls and associated charges incurred during the rental period. Renters
can elect to use their own transponder on toll roads.

19. GRACE PERIOD

When Renter rents a vehicle and returns the vehicle within 29 minutes of the time it was rented on a subsequent
day (as noted on the applicable Rental Agreement), Renter will not incur an additional charge. In the event, the
Vehicle is returned 30 minutes or more after the time noted on the Rental Agreement on a subsequent day, an
hourly charge will be applied at the rate set forth on the applicable Rental Agreement for each full or partial hour
in excess of a rental day, including the first hour over the 24-hour billing cycle. If a Vehicle is returned during
non-business hours or to any place other than the originating rental location listed on the Rental Agreement unless
otherwise pre-arranged by Provider and Renter, additional charges shall apply. All rental charges incurred through
the time a Provider employee checks in the vehicle are Renter’s responsibility.

20. VOUCHERS/EVOUCHERS

If a Renter with a prepaid rental returns the Vehicle prior to the end of the reserved period, no credit will be given
for the unused portion of the Voucher or E-Voucher.

21. MAXIMUM RENTAL PERIOD

Customers may rent vehicles from Provider locations for up to eleven consecutive months, not to exceed 330 days,
excluding National locations in Canada. One Voucher/E-Voucher is required for the full duration of the
Rental. The term for the Rental shall initially be for a period of one (1) month and shall automatically renew for
successive one (1) month terms through the Rental Period. The initial Rental Agreement executed by Customer
shall apply throughout each such one month term of the Rental even if Provider assigns Customer one or more new
contract numbers during such term for billing purposes. Notwithstanding the foregoing, Provider, at its option,
shall have the right to require Customer from time to time to execute a new Rental Agreement during the Rental
Period.

22. MINIMUM RENTAL PERIOD

On fuel inclusive Rate Products, a minimum rental period of 4 days is required for rentals in the United States and
Canada.

23. ADDITIONAL DRIVERS – FUEL INCLUSIVE PRODUCTS

Fuel inclusive Rate Products include up to 3 additional drivers.

24. RENTAL EXTENSION

Rental extensions must be authorized by Provider. Rates for any period of time beyond the days reserved by
Customer for Renter and confirmed by Provider shall be set at Provider’s sole discretion. Rates associated with
any extension of the rental period shall be the responsibility of the Renter. The rental period does not terminate
until Renter returns the vehicle to a Provider location and such vehicle is checked in by Provider.

25. RENTAL AGREEMENTS AND ADDENDUMS

At the time of rental, Renter will be provided with a Rental Agreement. For vans with a seating capacity of 10 or
more (including the driver), Renter will also be provided with a “Rental Agreement Addendum.” Renter must
ensure the Rental Agreement and Rental Agreement Addendum are kept in the vehicle at all times during the
rental.

26. IFAR, SFAR & FFAR VEHICLE CLASSES

IFAR, SFAR & FFAR cars are respectively Intermediate, Standard, or Fullsize SUV (Sports Utility Vehicle)
Vehicles. Vehicles in each of these car classes may be all wheel drive, 4 wheel drive, front wheel drive or 2 wheel
drive.

27. FVAR VEHICLE CLASS

FVAR vehicle class cannot be used to transport children aged 17 or younger for school related functions, unless
they are family members of the Renter.

28. MOBILITY DEVICES

Provider offers the following mobility devices at no additional charge: left-hand controls, left foot accelerators,
spinner knobs, foot pedal extenders and seat belt extenders. Certain vehicles may not accommodate all mobility
devices. Renters requiring vehicles equipped with mobility devices must contact Provider in advance to confirm
arrangements.

o Alamo: 1-800-651-1223 or mobility@alamo.com. For hearing or speech-impaired users of
TTY devices, call 1-800-522-9295

o National: 1- 888-273-5262 or mobility@nationalcar.com. For hearing or speech-impaired
users of TTY devices, call 1-800-328-6323

29. CITATIONS, TOLLS, FINES

All fines, costs and attorneys’ fees for legal violations, parking, tolls, towing and storage related to the rental
vehicle or incurred by Provider during Renter’s rental are the responsibility of Renter and will be charged
accordingly.
Owner, its affiliates or third party may assess a fee of up to $25 per incident to apply towards all costs incurred in
connection with any citations and tolls and their administration.

Additional restrictions, qualifications and/or conditions may apply for the rental of vehicles. All vehicle rentals shall
be subject to the terms and conditions of Provider’s rental agreement in effect at the time of rental. Should there be
any conflict between this document and the terms of a rental contract, the terms of the rental agreement shall control.
Rental Policies and prices are subject to change by Provider without notice and may vary by location.
This Schedule does not apply to Renters who are residents of the United States or Canada. 

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable. 

Disputes
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

Avis USA information


Avis USA Rental Terms

The terms and conditions for this period are currently unavailable. If your travel dates fall within these terms, please contact us as new terms may apply which affect the cost of your rental.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable. 

Disputes
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

Budget USA information

Budget Rent A Car was founded in 1958 as a car rental company for the "budget-minded" renter. Today, as an industry leader, Budget continues to appeal to value-driven renters by offering quality vehicles and a rewarding rental experience at nearly 1,900 rental locations worldwide.

Budget USA Rental Terms

The terms and conditions for this period are currently unavailable. If your travel dates fall within these terms, please contact us as new terms may apply which affect the cost of your rental.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable. 

Disputes
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

Dollar USA information


Dollar USA Rental Terms

License requirements

  • Rates are not valid for US or Canadian citizens or holders of a US or Canadian Licence.

  • Renters, including additional drivers, must present a valid driver's license, a return airline ticket and voucher. We do not accept a copy of licence (must be original). 

  • Drivers must be at least 21 years of age in all states except for New York and Michigan, where the minimum rental age is 18.    

  • If driving licence is not written in English, client will need an International Driving Permit together with their national driving licence. 

  • Change of Driver locally - should for any reason renter need to change the driver name at the counter, for reasons such as forgotten licence or credit card, they must both be present and the new renter must meet licence requirements.                                                                                                               

Damage Liability - Theft Liability Excess

  • None

 

Required deposits

  • Non U.S and Canadian residents must present a valid credit card in the name of the renter, which is the preferred method for deposit. 

  • The credit card incidental amount will be as follows:

    • Customers paying with VISA at ALL locations will have total of incidentals (Fuel, One way fee, child seats) plus 15% of this total added as an incidental amount

    • Customers renting in Florida will have a minimum of $250.00 USD credit authorized on their card (excludes VISA, as above)

    • Customers renting in Hawaii will NOT have a credit card incidental amount. This excludes rentals paying with a VISA credit card.

    • Customer renting in all other states will have a minimum of $350.00 USD credit authorized on their card. Excludes rentals paying with a VISA credit card.

  • Debit card policy – accepted at many locations. When a debit card is accepted to qualify for rental, the customer must also provide two (2) forms of identification a valid driver’s licence plus Passport or an additional credit card or debit card embossed with the same name as the driver's license. The card is for identification purposes only and will not be credit authorized.  The following exceptions apply:

    • Debit cards will not be accepted at time of rental in New York, Hartford CT, Philadelphia PA, Boston MA and Detroit MI, and select locations in Baltimore, MD and Providence, RI.

    • Debit cards will not be accepted at time of rental for renters under 25 years in off airport locations. 

    • Debit cards may be used at time of return to pay for the rental charges.

  • At time of rental, an authorization hold will be secured on the credit/debit card provided, as detailed above. These funds will not be available for your use.

  • All rentals are subject to meeting licence requirements. 

  • Cash deposits are no longer accepted at many locations.

  • Optional Items such as - child seats, satellite navigation, additional drivers, one-way drop-off charges are payable upon arrival and are subject to local taxes and fees (see further sections for applicable charges).                            

 

Fuel Purchase Option (FPO) - Fuel policy

  • Client may purchase a tank of fuel at the time of rental at a local competitive price, which eliminates the need for client to refill before returning.

  • For packages with Fuel included renters should return vehicle empty. There is no credit for unused fuel.

  • Vehicles are provided with a full tank of fuel, there is no refund for unused fuel.  If client has not accepted the FPO they can return the vehicle with a full tank and must show a gas receipt within 10 miles of the return location.

  • If you choose to skip the pump we’ll refuel for you.  A charge will be made at market price of fuel used plus a plat $5.00 USD service fee plus taxes and fees.  To use this option just return with less fuel than when you started.

  • Packages including the Fuel are a minimum 4 day rental only and is not available in ALL Manhattan locations.

 

Upgrades

  • Renters may upgrade to another class of vehicle at the time of rental (subject to availability). 

  • Upgrades are based on supply and demand and renter shall pay directly to Company all charges for such upgrades. 

 

Additional Authorised Operative (AAO) - Additional Driver

  • Added at the time of collection at a charge of $13.00 USD for all States except NY which is $3.00 USD and Nevada $12.22 USD, these charges are per day per driver plus taxes and fees.

  • No charge for additional drivers for rentals originating in California.

  • Additional drivers are added to the Rental Record locally and must be present with a valid driver’s license

  • A maximum of four additional drivers can be added

 

Underage Drivers

  • Drivers that are at least twenty-one (21) years of age, but less than twenty-five (25) years of age will be subject to a supplemental charge between $15.00 - $35.00 USD per day plus tax in all States except New York which is $35.00 - $41.40 USD and Michigan $25.00 – $28.00 USD, unless prohibited by state law. Prices vary by car class and rental location.

  • In New York, drivers that are at least eighteen (18) years of age but less than twenty-one (21) years of age are subject to a supplemental charge of $72.99 USD per day plus tax and Michigan, drivers that are at least eighteen (18) years of age but less than twenty-one (21) years of age are subject to a charge of $48.00 USD per day plus tax.

  • There are age restrictions on select specialty vehicles where driver must be 25 years to rent, this is relevant by location. Please check with reservations on the Premium, Luxury, Convertible, Minivans and SUVs.

 

Infant/Toddler/Booster Child Seats

  • The daily charge is $13.99 USD per day, maximum of $91.00 USD per rental plus taxes and fees.

  • Infant seats – Cosco Light & Comfy (Model #IC206CHZ) - Rear facing: Birth and Infants 5 – 22 pounds (2.3 – 10 kg) and 19 – 29 inches (48 – 74 cm) in height.

  • Toddler seats – Cosco Next (Model #CC123FSM) – Rear facing: 5 – 35 pounds (2.3 – 16 kg), height: 19 – 36 inches (48 – 91 cm). Forward facing: 22 – 40 pounds (10 – 18.2 kg), height: 34 – 43 inches (86 – 109 cm).  Note: The Cosco Next rear facing may be provided as Birth and Infant seat)

  • Booster seats – Cosco Pronto (Model #22-491FSM) – Forward facing: for children 40 – 100 pounds (18.2 – 45.5 kg) and 34 – 57 inches (86 – 145 cm) in height.

  • Dollar and Thrifty (all brands) require customers to install the child seats themselves.

  • In all North America markets, the ISOFIX system is known as LATCH (Lower Anchors and Tethers for Children). LATCH has been required in all passenger vehicles since 2002 and Dollar and Thrifty (all brands) approved child seats are LATCH equipped. 

  • Customers are also permitted to use their own car seats.

 

GPS/Sat Navigation/ Neverlost

  • Many locations offer GPS units for an additional daily charge between $13.99 - $16.99 USD per day / $195.86 - $237.86 USD (14 day maximum, per month and then resets) plus taxes and fees.

  • The small, dashboard-mounted device is programmed for multiple languages. They contain mapping details of the entire USA with nearly six million points of interest including hotels, restaurants, gas stations, ATMs and tourist attractions, plus the GPS unit can also be programmed to avoid toll roads. 

  • Dollar Thrifty units are mobile and are separate equipment from vehicle, as they are independent of the car they can be used in any vehicle. 

  • Missing accessories or broken/lost/stolen units will the responsibility of the renter and will be charged at the current replacement rates

  • Customers may also purchase GPS inclusive rates.

 

TravelTab

  • The Travel Tablet is a multi-functional mobile device that provides the customer with an array of features including advanced voice activated navigation, a portable Wi-Fi hotspot, international and domestic calling and text messaging, unlimited access to data, plus many other entertainment conveniences and can be programmed for different languages. This device would be an additional upgrade from the Garmin SAT NAV/GPS already offered.

  • Many locations are now offering this new technology solution for use during the rental at an additional daily charge from $19.99 - $21.99 USD per day plus taxes and fees (not available in all locations).

  • Missing accessories or broken/lost/stolen units will the responsibility of the renter and will be charged at the current replacement rates

 

Plate Pass

  • DTG offers the PlatePass electronic toll payment system, which is operated by PlatePass LLC, a division of American Traffic Solutions, to provide customers the convenience of utilizing electronic toll lanes without incurring any toll road fines or penalties.

  • Customers can opt into the PlatePass service in 3 ways:

    • At the commencement of the rental

    • At return

    • By opening the transponder shield box (E-Z Pass transponder region only)

  • To utilize PlatePass on these toll roads, customers are required to purchase the PlatePass product for the entire duration of the rental. The daily charge is inclusive of all tolls incurred and ranges from $8.99 - $21.49 USD per day with some weekly rates available in certain markets.

  • Customers who decline PlatePass but still use cashless toll roads, will be charged: (a) all tolls incurred; (b) a $15.00 USD administrative fee for each toll incurred (subject to a $90.00 USD cap for such toll-related administrative fees for the rental period); and (c) all other applicable toll charges or fees.

 

Sirius (Satellite Radio)

  • SiriusXM is the country's premier satellite radio entertainment provider. SiriusXM delivers over 130 channels of satellite radio throughout the North America. There are 60 original channels of commercial free music, 60 channels of news, sports, entertainment and 11 channels of live traffic and weather (20 major metro areas). 

    • A daily charge of $7.99 USD per full or partial day / $55.93 USD per week

 

Port collections

  • Available at Miami, Fort Lauderdale and Port Canaveral - to be requested at time of reservation

  • Miami Port – MIAP01 (Port of Miami cruise ships only)

    • Dollar have a shuttle service.

    • Vehicles must be returned to the Airport.  They must NOT be returned to the Port of Miami.

    • Customer must walk to the designated pick up area and look for the Dollar pick up vehicle/shuttle.

    • Shuttle frequency is 30-45 minutes

    • Distance to location/vehicle – 8 miles  

    • Clients are transferred to Miami International Airport, 3900 NW 25th St. Suite 405, Miami, FL, 33142.  Tel: 305 894 5020

    • Hours, Mon – Sun 07:00 – 15:00

  • Fort Lauderdale Port – FLLC19

    • Dollar Shuttle service

    • Customer will be shuttled to and from the FLLC19 location to the Port Everglades, Fort Lauderdale

    • Shuttle service runs when cruise ships dock

    • Clients are transferred to the Fort Lauderdale office, 2400 Miami Road, Fort Lauderdale, FL, 33316.  Tel: 954 463 8060

    • Hours, Mon – Sun 07:00 – 18:00

  • Port Canaveral (Melbourne) - MLBC01 (Florida)

    • Dollar & Thrifty operate dual branded courtesy bus/shuttle service to cruise port

    • Customer must call – 321 799 2945 for collection after disembarking with luggage. They must also advise what cruise line they have arrived on.

    • Shuttle runs every 15-60 minutes

    • Distance to locations – 10 minutes

    • Transportation is provided to return to the Cruise line at the end of rental also.

    • Office address – Melbourne (Cape Canaveral), 6799 N Atlantic Ave, Cape Canaveral, 32920.  Tel: 321 799 2620

    • Hours, Mon – Sun 07:30 – 15:30

 

Driving restrictions - Cross Border Rentals

  • In most cases, vehicles can be driven in any state in the continental United States. Vehicles are not permitted to be taken on ferries or to island locations without prior authorization. Travel is also not permitted via rail. 

  • See section below regarding Company’s one-way rental policy.

  • Travel to Mexico is permitted with prior authorization and from any locations in California, Arizona, New Mexico and Texas. An additional Mexican insurance must be purchased locally to do so.  The cost of Mexican insurance is between $38.00 - $48.00 USD per calendar day plus taxes and fees, which will assist with breakdown issues.   PERS is not available in Mexico.

  • Vehicles may be driven into Canada from the following Tour Participating locations:  JFK, EWR, LGA and Manhattan locations, ORD, MDW, DTW, PHL, IAD, DCA, LAX, SFO, SEA, PDX and BOS.  SEA is limited to Southern British Columbia (including Whistler), Vancouver metro area and Victoria BC only. PDX limited to Vancouver and Victoria, BC only.  Travel to Canada must be requested via reservations and when confirmed noted on voucher/reservation.

  • It is recommended to have PERS cover when using vehicle in cross border rentals for the US and Canada (must be pre-approved to do so)

 

Disabled drivers

  • Hand controls

    • Hand Controls are devices, which attach to the gas and brake pedals of the vehicle, enabling a physically challenged person to drive the vehicle without using their legs.
      Select models of our vehicles can be adapted with left or right Hand Controls.  These are provided free of charge.

    • Hand Controls must be requested at the time of booking, so that the mechanics at the location can fit the Hand Controls to the vehicle for the customer, as it can take up to an hour to fit these controls onto a vehicle.

  • Steering Balls / Spinner Knobs

    • Steering Balls / Spinner Knob attaches to the steering wheel at specific clock position requested by client (sent at time of reservation)

    • The majority of vehicles can be adapted with Steering Balls/Spinner Knobs and these are provided free of charge.

    • Must be requested at the time of booking to include the clock position for the device, so that the mechanics at the location can fit in the correct position for the customer.

  • Disabled Driving Permits

  • Customers cannot use their own UK Disabled Parking Permit in the USA.

  • Upon arrival customers should contact the DMV (Department of Motor Vehicles) to request a USA Disabled Parking Permit. They will be advised as to the location of the nearest DMV office and they will be required to visit this office in person to apply for a Disabled Parking Permit. 

  • The cost of this is approx. $15.00 USD for 90 days, plus local taxes and fees

  • They need to bring proof of ID plus their UK Disabled Parking Permit.

 

Shuttle Service (Orlando Kissimmee hotels)

  • We operate a shuttle service to transport renters between Dollar locations and Kissimmee Hotels. 

  • It is a courtesy shuttle and we pick up from all hotels within a 7 to 10 mile from our resort locations (tour participating, Orlando).

  • The number for clients to call locally for the shuttle service is our reservation centre - (001) 407 583 8000, where they can arrange collection from their hotel to the local Dollar location to collect their vehicle. 

  • The shuttle service is available 7 days a week from 8:30am - 4:30pm. 

  • Free shuttle service - there is no cost to tour rentals.

 

Emergency Roadside Service (ERS)

  • Basic Emergency Roadside Service for Dollar and Thrifty is included with every rental. This covers mechanical defects or breakdowns that can occur, when they occur within the approved driving area at no additional charge.

 

Winterised vehicles

  • During the winter season (1 October through 31 March) we provide our fleet with all season tyres, ice scrapper or snow brush, de-icer washer fluid, radiator anti-freeze at winter level and emergency road service at no extra cost. Local regulations in certain conditions may override this from time to time.

 

Ski Racks

  • Available on request in ski areas of Salt Lake City, Boise, Albuquerque, Denver and Colorado Springs and on the following vehicles only C, D, F, L, T & T6.  

  • Payable locally from $18.00 USD per day, maximum of $126.00 USD per rental plus local taxes and fees.

 

Extension of Rentals

  • You must make a new reservation for the extension rental period. Customer will need to return to location to renew contract.

 

Grace Period and maximum rental duration

  • A rental day consists of 24 consecutive hours, each day starting at the time of the rental. Extra charges will apply when the rental exceeds a 24 hour period by 29 minutes. The customer will be charged at local rates for the extra time.

  • Tour Operators will be charged for the number of days booked, irrespective of the number of days the customer actually rents.  If the client returns the car early, the Tour Operator will still be charged at the number of days reserved.  Exceptions, such as medical emergencies, death in family, etc., will be handled subsequently by Customer Relations. 

  • Rental periods cannot exceed 62 days. If a rental is in excess of 62 days, additional reservations are necessary to accommodate the total number of days. The number of days reserved for each reservation may be split up as necessary, as long as no one reservation exceeds 62 days.  The rental agreement must be renewed at a participating location and therefore client must return to location to do so.  For example, a 70-day rental may be booked on a reservation of 62 days and one of 8 days or may be booked on a reservation of 40 days and 30 days. Additional reservations/voucher are required for each rental period, which must be presented at the counter for renewal of the rental record prior to the 63rd day (or whatever day rental has been split to).  If the vehicle is returned to a location other than the original renting location, drop off charges may apply.

 

Early/Late Return / Rental Deviation Fee

  • Late return or ‘rental deviation’ fee is incurred if a customer returns the vehicle before or after the scheduled drop-off time.

  • The customer will be charged the local daily rate, plus a $16.00 USD daily fee (5 day maximum) if they are more than 12 hours late to return the vehicle.

  • If customers are expecting a late return during their rental period they are encouraged to contact the number provided on their Rental Agreement if they have a change in their return date. A Return Change Fee of $10.00 USD will be applied.

  • The agents will be able to adjust the Rental Agreement and inform the client of any rate changes and applicable fees, which will be at the local daily rate.

  • Early return – there is no refund for unused days.

 

Mileage Charge

  • Unlimited mileage applies to all vehicle rentals.

 

Taxes and Fees

  • There may be a local surcharge imposed by the state.  Any such charges are payable at the time of collection, unless stated as being included in the net rates.  Optional items such as child seats, one way rental fees, GPS plus items not included in the net rate (voucher) are subject to local taxes and fees. Products purchased at the rental counter are subject to all applicable federal, state and local taxes, fees, charges and surcharges.

  • If any additional federal, state, local taxes, fees, charges or surcharges are imposed during the term of this contract, or, if there is a modification to these, such additions or modifications will be charged to the client at the counter.

  • List of Taxes, Fees and other charges consists of, but is not limited to, the following:

    • SALES TAXES: Sales taxes vary between cities and states ranging from approximately 0% to 30%.

    • SURCHARGES:  Surcharges vary by state, city and location. 

    • CONCESSION RECOVERY FEE: Concession Recovery Fees are charged unless prohibited by law. These fees assist in covering all or part of the average concession fees plus the additional cost of doing business. Concession Recovery Fees can apply to but are not limited to Airports, Hotels, FBO’s and Train Station locations. They apply on the prepaid portion of the rental and on any and all products purchased at the rental counter.

    • VEHICLE LICENSE FEES:  Vehicle License Fees vary by state and vehicle type.

    • ENERGY SURCHARGE: The cost of energy needed to support our business operations, to offset the cost of utilise, bus fuel, oil and grease, etc. $1.49 USD per rental where it is not prohibited by law.

    • CUSTOMER FACILITY CHARGES (CFC): This is an additional charge by the airports to offset the operation of a consolidated car rental facility or bus system at the airport. Varies by location between $0.31 - $10.00 USD per day / $0.30 - $19.00 USD per rental

    • BUSING FEE: Is a charge imposed by the company to recover amounts paid towards the operation of a consolidated car rental bus system at the airport. These are above the costs paid through the CFC and is not government mandated. Varies by location $3.40 - $4.49 USD per rental.

 

Waivers and Insurance

  • Loss Damage Waiver (LDW)eliminates responsibility for any loss or damage to the rental vehicle, including theft.

    • Loss Damage Waiver (LDW) is not insurance. It is a waiver between the renter and the car rental company of all financial responsibility for loss or damage to the rented vehicle, including theft, provided the terms and conditions of the Rental Agreement are not violated.

    • Available from $9.99 USD per day plus taxes and fees, where not included in the rate.

    • When renting a vehicle, you are personally responsible for any and all loss or damage to the vehicle, regardless of fault.

    • Many times the cost of the Loss Damage Waiver may be less than what you would pay if you accept responsibility for the vehicle and use your own insurance or credit card coverage.

    • Loss Damage Waiver allows the renter to avoid these financial responsibilities and leave with the peace of mind that we will eliminate that responsibility.

 

  • Liability Insurance Supplement (LIS) / previously SLI  - Liability Insurance Supplement (LIS) covers third-party automobile liability claims for bodily injury and property damage.

    • LIS is primary coverage to your personal policy and covers your liability to third parties, resulting from an auto accident in the rented vehicle, for bodily injury and property damage (other than to the rental vehicle).

    • Maximum protection of $1,000,000 USD for each occurrence.

    • In CO, NY and Puerto Rico only LIS provides uninsured and underinsured motorist coverage for bodily injury up to $1,000,000 USD per accident.

    • Available between $13.99 - $17.95 USD per day plus taxes and fees, where not included in the rate.

    • Note: ALL rentals commencing January 1st, 2017 – LIS will provide $1,000,000 USD for third-party automobile liability claims for bodily injury or property damage claims for each occurrence. LIS will also provide uninsured and underinsured motorist coverage for bodily injury up to $1,000,000 USD per accident.  New LIS product will be priced between $12.34 - $18.85 USD per day plus taxes and fees (varies by state), where not included in the rate.

 

  • Premium Emergency Roadside Service (PERS)

    • If Premium Emergency Roadside Service is purchased it provides accidental towing, lock-out, flat tire, fuel, lost key and battery service, plus a 90 minute roadside service guarantee. Providing additional cover for travel emergencies other than vehicle breakdown.

    • It also covers travel interruption reimbursements up to $1,000 USD for certain expenses incurred when a vehicle has been involved in collision. 

    • Cost is between $7.99 - $8.99 USD per day plus taxes and fees. 

    • This towing and support service is country specific so would only include cover when travelling within the US or Canada. 

    •  PERS does not apply in Mexico but the Mexican Insurance will assist with breakdown issues.

 

  • Uninsured and Underinsured Motorist Protection (UMP)provides up to $1,000,000 USD in coverage for bodily injuries sustained while driving the rental car and caused by another driver who has no insurance, minimal insurance, or is a hit and run driver.

    • UMP covers you and your passengers and has nothing to do with the rental car

    • In states where UMP is offered, LIS does not contain any Uninsured/Underinsured Motorist coverage.

    • In states where UMP is not available, UMP coverage up to $100,000.00 USD is included with the LIS coverage.

    • Available at $6.99 USD per day plus taxes and fees, where not included in the rate.

    • UMP will not be offered or available effective January 1st, 2017.

 

 

  • Provides the following maximum benefits for accidental death and medical expenses:

 

                PAI Coverage:

                Benefits Schedule     *                                        Renter                                    Each Passenger

 

                Accidental Death                                 $175,000 USD                                      $17,500 USD

 

                Accident Medical Expenses

                Not to exceed:                                     $2,500 USD /                                        $2,500 USD /

                                                                                $3,500 USD (NY)                                  $3,500 USD (NY)

 

                Ambulance Expense

                Not to exceed:                                     $250 USD /                                           $250 USD /

                                                                                $150 USD (NY)                                     $150 USD (NY)

 

    • Renter is covered 24 hours a day, in or out of the vehicle, during the rental term.

    • Passengers are covered riding in, entering or exiting the rented vehicle.

    • We will not pay benefits for any Covered Loss or Injury that is caused by, or results from - Suicide or attempted suicide, Intentionally self-inflicted injury, War or any act of war, whether declared or not. Commission of, or attempt to commit, a felony, an assault or other illegal activity. Flight in, boarding, or alighting from an Aircraft. The insured being under the influence of drugs or intoxicants, unless taken under the advice of a Doctor. Repair, replacement, examinations for prescriptions, or the fitting of eyeglasses or contact lenses. Pregnancy, childbirth, or miscarriage. Injury sustained while participating in a prearranged or organized race or testing of a vehicle.

 

  • Personal Effects Coverage (P&P) - provides coverage to applicable limits for covered personal effects which incur a covered loss or are damages while renting:

 

 

Personal effects owned by you and immediate family travelling with you

 

Up to $600 USD per person /

$500 USD (NY)

 

 

Maximum coverage for all claims during any rental

 

$1,800 USD /

$1,500 USD (NY)

 

 

  • We will not pay for - Loss or damage due to theft unless reported to the police or competent authority. Any loss or damage directly or indirectly caused by declared or undeclared war or any act thereof. Loss or damage due to moth, vermin, wear and tear, gradual deterioration, mechanical or electrical failure or inherent vice. Property while in the care, custody, or control of any common carrier.

  • Both the PAI and PEC coverage pay in addition to any other policies that may cover the renter or covered parties.

  • Please note that PAI and PEC are not available separately and must be accepted in combination

 

  • Emergency Sickness Protection (ESP) - is available to all non U.S. citizens who possess a valid non-U.S. passport at the time of rental. It provides certain medical benefits for some sicknesses for the renter and any person who is a member of the renter’s traveling party. Additional covered persons must also possess a valid non-U.S. passport and must have written proof that they are a member of the renter’s traveling party such as itineraries from a travel agent.

    • ESP provides coverage up to $10,000 USD per covered person for the reasonable and customary cost of necessary medical care for a covered sickness, including: medical or surgical treatment, hospital services, supplies, x-rays and lab fees, local ambulance, visits to a physician’s office. (There is a $100 USD deductible per person per sickness.)

    • Added at the time of collection $5.00 USD per day plus taxes and fees. ESP may not be available in all locations.

    • Exclusions - we will not pay medical expenses benefits for any treatment or services for sickness that is caused by, or results from sickness where the insured’s trip to the host country is undertaken for treatment or advice for such sickness, except as provided in the Policy.

 

This is only a brief summary of LIS, PAI/PEC and ESP coverages. The specific terms and conditions are subject to all the provisions, limitations and exclusions contained in the applicable insurance policies.

 

Please Note:  Information provided in this document correct at time of issue, includes overview of the Dollar Thrifty optional services. Cost and conditions of all options/taxes/fees/surcharges are subject to change without notice. Optional items are plus taxes and fees relevant to location/state.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable. 

Disputes
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

Drivo Rent A Car information

Drivo Rent A Car holds a strong commitment to delivering the Best Value in Car Rental. Since our beginnings, we have provided this value by offering late model vehicles at incredible prices while practicing our signature and customer reviewed, top notch customer service. We look forward to providing you with rental transportation on your next vacation or business trip from our locations.

Drivo Rent A Car Rental Terms

PAYMENT
An initial, non-refundable deposit will be secured at the time of booking confirmation. Accepted credit cards for the deposit are Visa and MasterCard.

The balance is to be paid directly to the supplier on arrival. Credit cards accepted by the supplier are Visa, Mastercard, American Express and Discovery.

CANCELLATION
The deposit is non refundable. If you cancel a reservation prior to 24 hours before the pick-up time, you will be subject to a $50 cancellation fee. If a reservation is cancelled less than 24 hours prior to the pick-up time, you forfeit the entire amount of the reservation.

ADDITIONAL DRIVERS
Additional authorized operators can be added at the time of rental or at any Drivo rental location. The primary renter and each Additional Authorized Operator must be present to sign the rental agreement and must meet normal rental qualifications, such as showing a valid driver license, and meeting all age requirements.

Additional Driver Fees: USD 10.00 per day for each Additional Authorized Operator.

AFTER HOURS
After hours you can drop off keys with Park Plus representative.

AGE
Renters and additional drivers must be at least 21 years of age with valid driver license and major credit card issued in their own name. For renters who are 21-24 years old an age differential charge of 20 USD/day will apply.

DRIVERS LICENSE
An acceptable valid driver license issued from your country of residence must be presented at the time of rental. The driver license must be valid for the entire rental period. If the driver license is in a language other than English, an international driver permit is recommended. In all cases, a valid driver license issued from your home country must be provided, whether or not you possess an international driver permit. You will not be allowed to rent an Drivo vehicle with only an international driver permit.

EQUIPMENT
Child Seats Infant (CSI) - Infant seats are available for back seat use only. The cost is 11.99 USD/day with a 70 USD maximum. The infant seats are for infants from 5-20 pounds up to 26 inches long. The renter will be provided with the manufacturers installation instructions at the counter so he/she can correctly install the seat.

Child Seat Toddler (CST) - Toddler seats are available for back seat use only. The cost is 11.99 USD/day, maximum 70 USD. Toddler seats are for children weighing from 20-40 pounds up to 40 inches tall. The renter will be provided with the manufacturers installation instructions at the counter so he/she can correctly install the seat.

Child Seat Booster (BST) - Booster seats are available for back seat use only. The cost is 11.99 USD/day, maximum 70 USD. The booster seats are for children weighing from 40-100 pounds, from 35-54 inches tall.

Navigational System (NAV) - Portable GPS systems are available. Replacement cost for lost units will be 200 USD.

GAS
Drivo has 2 refueling options available to meet your needs. 1) FUEL NOW - you may purchase a tank of gas from Drivo at the time of rental and return the vehicle with as little gas as you like. Please be aware that we are unable to issue a refund for unused fuel. However, this method eliminates the need for you to refuel the tank prior to returning. 2) FUEL LATER - You can let us refuel for you. You pay for the fuel required to replace the fuel you used and for the service and convenience of refueling the tank. 3) SELF SERVE - Car must be returned with the same amount of fuel as when picked up. If not, a per gallon fuel charge will apply.

INSURANCE
Minimum Liability Insurance as required by state law is included

OPTIONAL PROTECTION PRODUCTS
Supplemental Liability Insurance (SLI) is available for an additional daily charge for each rental day. SLI is a secondary insurance product that picks up where primary liability (state statutory limits) leaves off. When combined with primary liability coverage, SLI provides the renter and any authorized driver up to $1,000,000 of liability protection for third party claims due to bodily injury or property damage. In order for SLI to pay on a claim, however, the state statutory limits must first at least be satisfied. The policy will respond only after all other available insurance has been exhausted.

Personal Accident Insurance (PAI) coverage is available in combination with Personal Effects Coverage (PEC) for an additional daily charge for each rental day. PAI coverage: Benefit Schedule Renter/Each Passenger Accidental Death USD 250,000.00 / USD 100,000.00, Accidental Medical Expenses (reimbursed) not to exceed USD 2,500.00, Ambulance Expenses not to exceed USD 500.00. Total benefits for any one accident are limited to USD 458,000.00 and are payable in addition to any other coverage for which you, authorized drivers or your passengers are eligible. However, your benefits provided by other coverage may be affected by the PAI benefits. If this coverage is accepted, the benefits for you apply to all accidental injuries during your rental period, regardless of whether you are actually in the car. Your passengers are also covered, but only for incidents occurring while they occupy the Advantage rental car.

Personal Effects Coverage (PEC), offered in combination with PAI, is an option that insures against risk of theft or damage to help protect your personal belongings while renting from Drivo. The maximum coverage per person is USD 750.00 with the maximum total benefit for any one occurrence, regardless of the number of persons, being USD 2,000.00. There is no deductible for PEC.

Please note that PAI and PEC are not available separately and must be taken in combination.

Some exclusions and coverage conditions will apply. Please see counter agent and brochure for terms and conditions of the above products.

Loss Damage Waiver (LDW) is available for purchase at the time of rental. In most states, in the event of any other loss or damage to the car, regardless of fault, your financial responsibility extends to the full value of the car at the time of rental, less its salvage value, plus expenses for towing, storage impound fees, an administrative fee and a reasonable charge for loss of use. If your responsibility differs in the state in which you rent, it will be stated in Paragraph 4 of the Rental Agreement.

Your responsibility for theft of the car shall not exceed the reasonable costs incurred by Drivo for loss due to theft up to its fair market value, if it is established that you or any authorized operator failed to exercise reasonable care or aided or abetted in the theft.

PAYMENT
Drivo accepts the following form of payments: most major credit/charge cards, and most debit cards. Cash is an acceptable form of payment at time of return., not at time of rental. Acceptable charge cards include American Express / MasterCard /Discover / Visa / BankAmericard / Optima Amex. Credit cards must have the available credit for the estimated amount of rental charges plus up to $300 in order to secure the rental. Debit/check cards must have the available funds of the estimated amount of rental charges plus up to $500 in order to secure the rental. Eligible debit cards must have Visa, MasterCard or Discover logo. Stored value/prepaid/gift cards are not acceptable to qualify for rental however these cards may be used for payment at return.

Please note that at the time of rental you will need to present 1) a current driver license and 2) a valid credit or charge card in the renters name. Use of a debit card to rent a vehicle is subject to review of your credit history at the time of your rental. (Note: A confirmation of your reservation does not mean that your debit/check card is acceptable to Drivo).

Excess and Security
Drivo requires Security deposit hold of $200 credit card and $350 on debit card

NOTE: Refunds of your deposit or any other funds owed to you are posted by Drivo upon close of your contract when you return the vehicle. However, depending on your financial institution, can take up to 21 days to process.

RESERVATIONS
Reservations cannot be modified.
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
If you cancel a reservation prior to 3 days before the pick-up time, you will be subject to a $50 cancellation fee. If a reservation is cancelled less than 3 days prior to the pick-up time, you forfeit the entire amount of the reservation.

Special consideration should be given when using a debit card to pay for Pay Now reservations as it can take up to 21 business days for your financial institution to process refunds. Debit card use also requires a credit check and can result in a denial of the rental.

SHUTTLE
The Drivo counter is located at the Park Plus airport parking lot, approximately 1 mile from the airport. For shuttle service from Newark Airport please proceed to A,B,C or P4 Terminal. The Park Plus and Drivo Rent-A-Car shuttle will pick you up and drop you off at the location. The shuttle runs every 20 minutes on the hour or on demand call us 973-273-1500, weather permitting.

TRAVELING TO CANADA
Drivo vehicles may be driven into Canada. They do not require presentation of liability protection letters, certificates or stickers at customs. A passport is now required to enter Canada. Canadian customs and excise regulations prohibit Canadian residents from driving United States rental vehicles in Canada and returning to the United States.

TRAVELING TO MEXICO
Drivo vehicles may not be driven into Mexico. LOCAL RENTERS The rates and mileage shown only apply to renters flying into Newark Airport with proof of round ticket. All other renters will be subject to mileage restriction of 100 miles per day. Unlimited mileage offered additionally, you can ask for it at the counter. SMOKING Drivo vehicles are non smoking. renters returning vehicles with cigarrete/cigar residue or odor will be charged a deodorizing / cleaning fee of up to $250

LOCAL RENTERS
The rates and mileage shown only apply to renters flying into Newark Airport with proof of round ticket. All other renters will be subject to mileage restriction of 100 miles per day. Unlimited mileage offered additionally, you can ask for it at the counter.

SMOKING
Drivo vehicles are non smoking. renters returning vehicles with cigarrete/cigar residue or odor will be charged a deodorizing / cleaning fee of up to $250

TAX AND FEES
AIRPORT ACCESS FEE 9.29 %
DOMESTIC SECURITY FEE 5.00/DAY
SALES TAX   7%
VEHICLE RENTAL TAX  %5

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Car Rental Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

E-Z Rent-A-Car USA information


E-Z Rent-A-Car USA Rental Terms

The terms and conditions for this period are currently unavailable. If your travel dates fall within these terms, please contact us as new terms may apply which affect the cost of your rental.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable. 

Disputes
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

Fox Rent A Car USA information

To earn the total trust and loyalty of every customer we meet and serve, by providing:

* The best customer service at the most competitive rates through the use of technology and employee motivation;
* A challenging and rewarding work environment for our employees.

Fox Rent A Car, your discount car rental company, has been providing excellent customer service along with low rates since its founding in 1989. Today, our success in these areas has enabled us to develop into the largest independent car rental company headquartered in California. You will find Fox rental car offices conveniently located at major airports throughout the world. Fox has negotiated discounted rental rates with many quality independent car rental companies in the United States, Canada and around the world. We are continually adding new cities.

Fox Rent A Car USA Rental Terms

Debit Cards
In order to use a Debit Card as a method of payment at Time of Rental the following policy must be met -
1. Debit Card must have a Visa, Master Card or Discover logo.
2. Debit Card and Drivers License must be in same name.
3. Renters must present a return airline ticket/confirmation - actual or electronic ticket in renters name - OR If you do not present a return airline ticket/confirmation or your primary residence is within 150 miles of the rental location FOX will check your credit through Equifax Credit Information Services. The inquiry is posted on the customers credit report and may have an effect on the customers credit evaluation. In the event that a customers credit inquiry fails to meet our Debit Card criteria, the customer will not be allowed to rent unless they provide a major credit card in their own name. Address as stated on renters valid drivers license will be referenced to determine renters primary residence.
4. Debit Card must have available funds to be taken as a deposit at time of rental in the amount of -
Return Airline Ticket - estimated amount of rental charges plus USD/150.00.
Credit Inquiry Thru Equifax - renter lives within 150 miles of rental location - USD/150.00 plus estimated amount of rental charges to be taken as a deposit at time of rental. Rental on a credit inquiry is permitted of vehicle classes Economy, Compact, Midsize, Standard, Full-size and Minivan only. Upon return of the vehicle unused funds will be returned through the credit card processor. Due to your Banks processing standards for Debit Card transactions it can take up to 14 days for a credit to appear on your account. FOX will not be responsible for any returned check s or insufficient fund charges or bank fees related to this process.
NOTE - FOX does not allow rentals using a Debit Card to add additional drivers to the rental agreement.
NOTE - Our debit card policy complies with all applicable U.S. federal and State Laws.
NOTE - While debit cards are not accepted for a FOX Pay Now reservation, if we accepted your debit card in error to book your Pay Now reservation and the card is lost, stolen, or replaced by card issuer and cannot be presented at the time of rental, we will accept a valid drivers license and credit card in the same name as the original reservation.

Prepaid cards
Prepaid Visa/MasterCard is not accepted as a form of payment at Time of Rental.

Major credit cards
1. Valid drivers license and credit card must be in the same name.
2. Credit card must have available funds of estimated amount of rental charges plus USD/150.00.
3. At time of rental credit card funds will be taken as a deposit against rental charges. All required available funds will be captured as a deposit at time of rental. Unused funds will be returned through the credit card processor after vehicle return. Due to bank processing it can take between 2 to 5 business days to appear on your account when using this form of payment.
NOTE - Address as stated on renters valid drivers license will be referenced to determine renters primary residence.
NOTE - All required available funds will be captured as a deposit at time of rental. Unused funds will be returned through the credit card processor after vehicle return. Due to bank processing it can take between 2 to 5 days to appear back on your account when using this form of payment.
NOTE - We do not accept the miniature key tag style credit cards.
NOTE - If the credit card you used to book your FOX Pay Now reservation is lost, stolen, or replaced by card issuer and cannot be presented at the time of rental, we will accept a valid drivers license and credit card in the same name as the original reservation.

Payment at car return
Debit cards, prepaid Visa/MasterCard, and cash always accepted as payment upon return.

Cash rentals
NOTE - Cash is not accepted as a method of payment at time of rental at our Phoenix AZ. or Oakland CA., locations.
In order to utilize CASH as opposed to major credit card as a qualifying Method of Payment at Time of Rental, the following six conditions must be satisfied -
1. Have a reservation - Available on rental of vehicle class Economy thru Full Size only.
2. Present a current valid Passport from a country other than the United States.
3. Present a valid International License along with a current valid license from same country as passport.
4. Present a return airline itinerary with confirmation of return travel date. Vehicle must be returned prior to return date and time of departure as stated on flight confirmation itinerary.
5. In U.S. currency, leave a Cash Deposit of USD/250.00 plus estimated amount of rental charges.
6. A U.S. Contact Phone Number - an operating phone to be contacted in emergency.

AGE

Minimum Age for renters and drivers is 19. Minimum age for renters and drivers on government orders is 18. Renters and drivers under the age of 25 are subject to an underage charge of USD/15.00 per day.

ONE-WAY

One-way rentals are available between FOX CORPORATE locations in Arizona, California, Colorado, Nevada, Utah and Washington only. Vehicle rentals originating in the state of Florida can only be driven with in the state of Florida. Drop charges vary depending on the location, please contact the Corporate Location at 1 (800) 225-4369 for charges prior to return.

Customer Service
For assistance with a FOX Pay Now reservation made on foxrentacar.com please contact us via phone or email:
Email: customerservice@foxrentacar.com
Customer service toll-free: 800.225.4369 Ext.9
For reservations (within USA) toll free: 800.225.4369 Ext.1
For reservations (outside USA): 310.641.3838 Ext.1

CANCELLATION


If your reservation was confirmed through another provider (booking site, outside source, etc.), please use the same source to cancel your reservation. Some providers (booking site, outside source, etc.) may charge for the cancellation of a reservation if not cancelled within a specific time frame. Cancellation of a reservation directly thru FOX Rent A Car when confirmed thru another provider, may not relieve your responsibility with that provider. In order to alleviate charges (cancellation fee or penalty) check with the provider and cancel the reservation directly with the provider.

HONOR RESERVATIONS

Reservations will be honored for a period of twelve hours after the confirmed pick up date and time.

EARLY LATE RETURN - Your confirmed rental rate applies only to the exact reservation period specified. Returning the vehicle early or keeping the vehicle past the confirmed return date subjects you to a higher daily and/or weekly charge as follow
Early Return - The rate will increase by USD/15.00 per day not to exceed the estimated total at the time of rental.
Later Return - The rate will increase by USD/20.00 per day each day the vehicle is kept beyond the return date at the time of rental.

MULTIPLE or DUPLICATE RESERVATIONS - If you require multiple vehicles for the same or overlapping time periods, please make sure to use a different name for each reservation, otherwise the duplicate name reservation will automatically be cancelled. FOX will not be responsible for any cancelled reservations.

GAS

Fuel Policy - Vehicles must be returned with the same amount of fuel as at the start of the rental to avoid refueling charges.

EMERGENCY INFO

Roadside Assistance FOX is pleased to offer roadside assistance in the states of Arizona, California, Colorado, Florida, Idaho, Kansas, Nebraska, Nevada, New Mexico, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington and Wyoming only. Simply call the toll-free emergency roadside service number located on your FOX Rental agreement holder. Toll Free number 1(877) 936-9349

EQUIPMENT

Child Safety Seats In California, state laws require children eight years of age or younger less than 80 pounds in weight to be in a child restraint device. In Arizona, children five years of age or younger must be in a child restraint device. Driver with children must refer to the current state and city law regarding child passenger safety laws. There is an USD/8.99 per day fee for child seats. If the seat is not returned in the same condition, less normal wear and tear as received, a cleaning fee will be assessed. If the seat is damaged a repair or replacement charge will be applied.

Hand control vehicles Compatibility for hand controls varies by vehicle make/model/manufacturer. FOX Rent A Car locations provide rental services to accommodate all customers and comply with the stipulations of the Americans with Disabilities Act (ADA). Please call our toll-free number (800) 225-4369 to speak with a Customer Service Representative for questions pertaining to special equipment or requests. Reasonable advance notice is required, our usual need is 72 hours but this period may vary. This policy applies to our US corporate locations only, as accommodation, laws and compliance outside the US varies by location.

GPS Units are available for rent at USD/9.99 per day or at a discounted USD/49.99 per week and USD/149.99 per month. GPS Units are available for just USD/7.99 per day on one-way rentals. Please ask for details at the time of rental.

XM Radio XM Radio is only available on select rental car classes including luxury vehicles. Please ask your local rental agent to confirm if the vehicle you are renting (or wish to rent) is available with activated XM Radio.

OnStar OnStar is only available on select rental car classes including luxury vehicles. Please ask your local rental agent to confirm if the vehicle you are renting (or wish to rent) is available with activated OnStar service.

GEOGRAPHIC

Vehicle rentals originating in the states Arizona, California, Colorado, Nevada, Utah and Washington can only be driven within the states of Arizona, California, Colorado, Idaho, Kansas, Nebraska, Nevada, New Mexico, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington and Wyoming. Vehicles originated in Florida must remain in the state of Florida.

FOX vehicle may be driven into Mexico, but only if you have purchased Mexico insurance. See MEXICO INSURANCE

Customers may drive a FOX vehicle into Canada, but only if the vehicle was rented from the FOX Seattle location.

TRAVELING TO MEXICO

FOX vehicles are allowed in Mexico cities/states closest to the California and Arizona boarders only when purchasing Mexico Insurance. Please refer to the Mexico Insurance section for the area of coverage that is allowed.

Mexico Insurance

 FOX offers the purchase of Mexico Insurance (Major credit card only) on vehicle rentals of economy thru full size only. Mexico insurance can be purchased at the time of rental prior to entering Mexico at the following corporate locations - Los Angeles, San Diego or Phoenix. Coverage applies only in Mexico cities/states closest to the California and Arizona borders. Rates start at USD/27.00 per 24 hour day including tax. All other vehicles are not allowed to travel into Mexico.

ADDITIONAL DRIVERS

Additional drivers must meet all qualifications as the primary driver in regards to age and license requirements. Additional drivers are not permitted when using a Debit Card or Cash as payment at the time of rental. Charges for Additional Drivers
USD/10.00 per day in Colorado, Florida, Nevada and Utah.
USD/8.00 per day in Arizona and Washington.

There is no charge:
(1) at California locations
(2) for the renters spouse, same-sex spouse, or domestic partner or
for the companion driver of a renter with a disability who cannot operate the vehicle.

RULES

Miles - Rental rates include unlimited miles. Vehicles mileage per gallon is based on manufactures estimates.

Late Returns - The rate will increase by USD/20.00 per day each day the vehicle is kept beyond the return date at the time of rental

Early Returns - The rate will increase by USD/15.00 per day not to exceed the estimated total at the time of rental.

Rental Extensions - If your vehicle is kept longer than the return date stated on the rental agreement (contract), the rate will increase by USD/20.00 per day. To extend the rental agreement, customers must contact the location. If vehicle is kept longer than the return date stated on the rental agreement (contract), the rate will increase by USD/20.00 per day. The increased rate will be charged for each day after expected return date, until the vehicle is returned. Please contact the Extension Department at 1 (800) 225 - 4369. Please refer to the Early/Late Return to avoid additional fees. Customers must go to PHX location in person to extend their reservation.

Drop Off and Fees - If your vehicle is returned to a different office as stated on the rental agreement (contract), you will be charged the one-way drop fee, which varies by drop location. To confirm the drop off fee prior to return, call Customer Service (800) 225-4369

Length of Rental - Rental agreements (contract) cannot be assigned for a period longer than 30 days. If you have reserved the vehicle for a longer period of time, you must go into the location prior to the 31st day and renew the rental agreement (contract). The rate booked is guaranteed for the original duration of the reservation. Returns earlier or later than the return date on the reservation will be subject to a higher daily rate.

Grace Period - A rental day is each 24 hour time period commencing with the date/time indicated on the rental agreement (contract) at the time of rental. There is a 59 minutes grace period for return. Hourly charges may apply after this grace period. After three hours full-day charge may apply.

Rental Requirements - All renters/drivers will be required, at the time of rental, to supply a valid driver license (U.S., or Country License accompanied with an International license and passport), current home address (not P.O. Box), a current home and local contact number, and second contact phone number (cell or business).

Toll Road, Payments and Fees - Renters are always financially responsible for all toll road fees. If you (A) rent or drive a car in the Northern California Bay Area, Florida, Colorado, or the State of Washington, and (B) you utilize an automated toll road (i.e., a toll road without an attendant to collect a cash toll), then you will be charged a USD/2.95 per day convenience fee for each day of the rental including any days on which the service is not used up to a maximum of USD/14.75 per rental month PLUS incurred tolls at the cash rate. YOU CAN AVOID THE CONVENIENCE FEE BY PAYING YOUR OWN TOLLS. If you do not want to pay a convenience fee, then (A) do not use automated toll roads, (B) only use toll roads that accept payment directly from you, or (C) locate local tolling services and purchase your own toll pass.

The list of applicable toll roads is :

Washington - SR 167 HOT Lanes, SR 520 Bridge, Tacoma Narrows Bridge

Colorado - E470, Northwest Parkway

Florida - Alligator Alley, Beachline Expressway (formerly Bee Line Expressway), Cape Coral Toll Bridge, Garcon Point Bridge, Homestead Extension, Midpoint Memorial Toll Bridge, Northern Coin, Pinellas Bayway, Polk Parkway, Sanibel Causeway, Sanibel Causeway Toll Bridge, Sawgrass Expressway, Selmon Crosstown Expressway, Seminole Expressway, Southern Coin, Southern Connector Extension, SR 112 - Airport Expressway, SR 408, SR 414, SR 417, SR 427, SR 522 - Osceola Parkway, SR 528, SR 551 - South Golden Rod Road, SR 836 - Dolphin Expressway, SR 874 - Don Shula Expressway, SR 878 - Snapper Creek Expressway, SR 924 - Gratigny Parkway, Suncoast Parkway, Sunshine Skyway, Turnpike Mainline, Veterans Expressway

California - Antioch Bridge, Benicia-Martinez Bridge, Carquinez Bridge, Dumbarton Bridge, Golden Gate Bridge, Richmond-San Rafael Bridge, San Francisco-Oakland Bay Bridge (Bay Bridge),San Mateo-Hayward Bridge and CA State Route

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable. 

Disputes
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

MCar Rental information

Established in 1970, MCar is the largest privately owned vehicle rental company in Los Angeles. With over 1,500 vehicles in its fleet and offices in West Los Angeles, Downtown Los Angeles, Beverly Hills, LAX, Santa Monica, North Hollywood, MCar has convenient locations to satisfy every renter's need.

MCar prides itself on its award winning personalized service. This includes quality assurance on all vehicles to guarantee that every vehicle passes our strict standards, or it will not be rented. Because we service some of the most demanding clientele in the business, we cannot afford to be anything but the best.

MCar Rental Rental Terms

Acceptable Charge Cards

The charge card must be in the renter’s name. Check or Cash cards are not accepted as credit identification at the beginning of the rental. They can be used however at the end of the rental for payment of rental charges. Prepaid credit cards are not accepted at any time. Debit cards with Visa Logos may be accepted on short term- standard car rentals. Debit cards may not be used for SUV, luxury or Van rentals. A minimum of $350 must be available on a major credit card for a standard car rental. See customer service agent for limits required on specialty vehicles. A minimum of $500.00 must be available on a debit card, proof of residency, utility bill, and current driver's license must accompany it. No debit cards for luxury or specialty vehicles. Acceptable credit cards: American Express, MasterCard, Diners Club, Visa, Discover Card. Please feel free to contact your MCAR Representative in advance to get an estimate of your credit card authorization.

 
No brand guarantees

MCAR Rental does not guarantee specific brands or colors of vehicles at any time. If the vehicle that you reserved is not available, an alternate or upgraded vehicle may be assigned at management discretion.

  Local Policies

One-way rentals are based on availability, must be returned in CA, and a one-way service fee applies. Check with betha@nowcom.com for drop off details. Cars that receive unlimited mileage are approved for unlimited mileage in the state of CA only.
 

Contract Rates

If your vehicle is needed beyond the due date stated at the time of the opening of the contract, the customer MUST return to the original rental office and sign a new contract. The rate is subject to change.  When a vehicle is reserved and rented, the confirmed rate is only good during that specific time period. Any extension or revision of the original reservation of any amount of time will result in a rate change. Rates are not pro-rated.
 

No Show Policy

Reservations are valid and honored for up to three hours after the requested pickup time. If the vehicle is not picked up within three hours of the requested pick up time your reservation status will be changed to a NO SHOW. We ask that you contact MCAR Rental if you need to change the pickup time of your requested vehicle to avoid any problems.

 
Collision Damage Waiver

In California, the renter is liable for all damage to the MCAR Rental vehicle regardless of fault. The renter is also liable for loss of use of the vehicle (revenue lost while the car is being repaired).
Renters may purchase Collision Damage Waiver (CDW) which relieves them of all financial responsibility for loss or damage to the MCAR Rental vehicle as long as they comply with the terms of the rental agreement. In California, CDW does not relieve the renter for theft resulting from failure to use ordinary care. Cost of CDW will vary by car, group and rate. Please check with the rental agent or nearest MCAR Rental reservation center for details.
If you have rental car coverage through your personal insurance or charge card, CDW offers maximum protection while your personal insurance or charge card coverage may contain a deductible. If you have any questions, check with your insurance provider. Written proof of insurance is required at all of our locations.
 

Personal Accident Coverage

Personal Accident Coverage provides medical expense benefits to the renter and all passengers in the MCAR Rental vehicle.
The renter is covered 24 hours a day during the rental for the following: $1,500 medical coverage for injuries due to an accident, $250 for ambulance expenses.
 

Supplemental Liability Insurance

Supplemental Liability Insurance (SLI) may be purchased at the time of rental, and provides renter with supplemental insurance coverage from the California State Limits of $35,000 to $1 million.

Insurance and Optional Services

Public Liability and Property Damage: MCAR Rental meets the financial responsibility laws of the State of California. In California, no liability coverage is provided to the renter/driver unless Renter's Liability Protection is purchased or renter provides proof of insurance as required by state law. Proof of liability coverage is required by state law. Proof of coverage would be your insurance card, or policy page from your personal car insurance policy.
 

Renter's Liability Protection

Renters may purchase Renter's Liability Protection (RLP) at the time of rental. Liability coverage is required in the state of CA. You must either provide written proof of coverage or purchase. Liability coverage does not cover your rental car, it covers any damage that your vehicle would cause to any 3rd party property. Liability coverage provides third party liability protection for bodily injury ($15,000 per person, $30,000 per accident) and property damage ($5,000) to third parties, as mandated and at the limits required by California. If you purchase the SLI/RLP protection package, it will provide third party liability protection for bodily injury and property damage in excess of any existing insurance, from the states minimum limits to one million dollars. Renters in California who purchase RLP will receive California required liability coverage. Check with the rental agent or nearest MCAR Rental reservation center for cost and availability of RLP.  Written proof of liability coverage is required at all of our offices if you will be declining our coverage.
 

WARNING TO RENTERS

WARNING TO RENTERS: Your personal automobile insurance carrier or insurance provided by your credit card company may provide some of the optional coverage€™s listed above. Please check with your insurance carrier and/or your credit card company before you purchase to avoid duplicative coverage. Please be advised that your optional coverage may be void if the damage or loss results from an authorized driver's (A) intentional, willful, wanton, or reckless conduct, (B) operation of the vehicle under the influence of drugs or alcohol, (C) towing or pushing anything, (D) operation of the vehicle on an unpaved road if the damage or loss is a direct result of the road or driving conditions, (E) used for commercial hire, (F) used in connection with conduct that could be properly charged as a felony, (G) involved in a speed test or contest or in driver training activity, (H) operated by a person other than an authorized driver, (I) operated outside of the United States, (J) renter provided fraudulent information to the rental company, (K) carry hazardous material, or (L) provided false information and the rental company would not have rented the vehicle if it had instead received true information.
 

Driver's License

All drivers must have a valid driver's license in their possession to rent a vehicle. No copies or faxed licenses will be accepted at any time. The original license must be presented and must be in the name of the driver. The renter’s driver’s license must be valid for the entire rental period.
An International Driving Permit (IDP) serves only as a translation of a valid driver’s license. An IDP must always be presented in conjunction with the official driver’s license of the issuing country.
MCAR Rental will not rent to a holder of a license that restricts them to daytime driving only or to business driving only.
A learner’s permit is not accepted. A valid temporary license is accepted with supporting ID. Expired licenses will not be accepted.
 

Second Means of Identification

You are required to also present a second means of identification with your signature. Any second means of I.D. with a signature is acceptable; such as a department store card, library card, etc. However, it should not be the same as the credit identification. (For example if you are using American Express for the rental, a different means of identification with a signature must be shown.) LOS ANGELES county residents, picking up a car at the LAX location are also required to bring with them at the time of car pick up, a utility bill from their currently home address with their name on it.  Without this additional means of ID, the car will not be issued.
 

Pick up Policy

Domestic rental reservations will be held 3 hours from the booked rental time before the car is released. International reservations will be held for 4 hours from the booked rental time.
The LAX office is open Mon-Sun :  6am-11pm. If you do not arrive by your scheduled pick-up time, your reservation will be cancelled.

 
Rates and Currency

Rates are in U.S. dollars (USD). The rate of exchange at the end of the rental applies.
Taxes are additional.
Surcharges may apply. Please check at the time of rate information or reservation for the amounts of any applicable surcharges.
MCAR Rental also offers special negotiated rates for Corporate Association Government Meetings, conventions, weddings, Production Company Studios.
 

Additional Drivers

At the time of rental an additional driver must be at least 21 years of age, present a valid driver’s license, present a MCAR Rental honored charge card, complete an additional driver form. For certain vehicles, 25-year-old age restrictions might be in effect. An authorized driver for a disabled renter is exempt from the additional driver credit requirement.
There is no charge for additional drivers for rentals beginning at this location. However, all additional drivers must have their own credit card, in their name, present with them at the time of the rental.
There is no charge for one added driver if over the age of 25.
 

Special Services

Child Safety Seats are available at this location with a minimum of 24-hour advance booking. The cost of the Child Safety Seat is $10.00 per day. Since availability at times is limited, please reserve child seats in advance.
Ski Racks are not available at this location. Snow Chains are not available at this location. MCAR Rental vehicles are equipped with all-weather tires
 

Our rates and you are charged

Our rates are on a 24-hour time clock, and you are given a 59 minute grace period to return your vehicle, before it turns into another day charge.

 
Contract Violations

Contract violations include, but are not limited to: 1. Driving the vehicle outside of CA or NV 2. Driving while intoxicated 3. Towing of any sort 4. Failure to return the rental vehicle by due date 5. Operation of the vehicle by someone who is not listed as an authorized driver on the contract 6. Failure to pay all charges listed on the contract at time of return.

Drop off policy fees

If arrangements are made in advance, you may pick up your vehicle at one MCAR location and return to another MCAR location. The drop off fee begins at $35.00. Please contact a location manager for your exact fee.
 

GPS NAVIGATION SYSTEMS

Most of our vehicles are not equipped with a GPS navigation system. However, GPS systems may be rented at the counter when you rent your vehicle based on availability. For additional questions regarding GPS systems please contact the office directly.
 

Vehicles Leaving California

MCAR vehicles are permitted to enter California, Nevada, Arizona and Utah only. If your rental agreement states "unlimited" mileage, it is unlimited mileage within these states only. Vehicles are not permitted to enter Mexico at any time.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable. 

Disputes
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

National USA information


National USA Rental Terms

The terms and conditions for this period are currently unavailable. If your travel dates fall within these terms, please contact us as new terms may apply which affect the cost of your rental.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable. 

Disputes
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

Sixt USA information


Sixt USA Rental Terms

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Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable. 

Disputes
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

Thrifty USA information


Thrifty USA Rental Terms

License requirements

  • Rates are not valid for US or Canadian citizens or holders of a US or Canadian Licence.

  • Renters, including additional drivers, must present a valid driver's license, a return airline ticket and voucher. We do not accept a copy of licence (must be original). 

  • Drivers must be at least 21 years of age in all states except for New York and Michigan, where the minimum rental age is 18.    

  • If driving licence is not written in English, client will need an International Driving Permit together with their national driving licence. 

  • Change of Driver locally - should for any reason renter need to change the driver name at the counter, for reasons such as forgotten licence or credit card, they must both be present and the new renter must meet licence requirements.                                                                                                               

Damage Liability - Theft Liability Excess

  • None

 

Required deposits

  • Non U.S and Canadian residents must present a valid credit card in the name of the renter, which is the preferred method for deposit. 

  • The credit card incidental amount will be as follows:

    • Customers paying with VISA at ALL locations will have total of incidentals (Fuel, One way fee, child seats) plus 15% of this total added as an incidental amount

    • Customers renting in Florida will have a minimum of $250.00 USD credit authorized on their card (excludes VISA, as above)

    • Customers renting in Hawaii will NOT have a credit card incidental amount. This excludes rentals paying with a VISA credit card.

    • Customer renting in all other states will have a minimum of $350.00 USD credit authorized on their card. Excludes rentals paying with a VISA credit card.

  • Debit card policy – accepted at many locations. When a debit card is accepted to qualify for rental, the customer must also provide two (2) forms of identification a valid driver’s licence plus Passport or an additional credit card or debit card embossed with the same name as the driver's license. The card is for identification purposes only and will not be credit authorized.  The following exceptions apply:

    • Debit cards will not be accepted at time of rental in New York, Hartford CT, Philadelphia PA, Boston MA and Detroit MI, and select locations in Baltimore, MD and Providence, RI.

    • Debit cards will not be accepted at time of rental for renters under 25 years in off airport locations. 

    • Debit cards may be used at time of return to pay for the rental charges.

  • At time of rental, an authorization hold will be secured on the credit/debit card provided, as detailed above. These funds will not be available for your use.

  • All rentals are subject to meeting licence requirements. 

  • Cash deposits are no longer accepted at many locations.

  • Optional Items such as - child seats, satellite navigation, additional drivers, one-way drop-off charges are payable upon arrival and are subject to local taxes and fees (see further sections for applicable charges).                            

 

Fuel Purchase Option (FPO) - Fuel policy

  • Client may purchase a tank of fuel at the time of rental at a local competitive price, which eliminates the need for client to refill before returning.

  • For packages with Fuel included renters should return vehicle empty. There is no credit for unused fuel.

  • Vehicles are provided with a full tank of fuel, there is no refund for unused fuel.  If client has not accepted the FPO they can return the vehicle with a full tank and must show a gas receipt within 10 miles of the return location.

  • If you choose to skip the pump we’ll refuel for you.  A charge will be made at market price of fuel used plus a plat $5.00 USD service fee plus taxes and fees.  To use this option just return with less fuel than when you started.

  • Packages including the Fuel are a minimum 4 day rental only and is not available in ALL Manhattan locations.

 

Upgrades

  • Renters may upgrade to another class of vehicle at the time of rental (subject to availability). 

  • Upgrades are based on supply and demand and renter shall pay directly to Company all charges for such upgrades. 

 

Additional Authorised Operative (AAO) - Additional Driver

  • Added at the time of collection at a charge of $13.00 USD for all States except NY which is $3.00 USD and Nevada $12.22 USD, these charges are per day per driver plus taxes and fees.

  • No charge for additional drivers for rentals originating in California.

  • Additional drivers are added to the Rental Record locally and must be present with a valid driver’s license

  • A maximum of four additional drivers can be added

 

Underage Drivers

  • Drivers that are at least twenty-one (21) years of age, but less than twenty-five (25) years of age will be subject to a supplemental charge between $15.00 - $35.00 USD per day plus tax in all States except New York which is $35.00 - $41.40 USD and Michigan $25.00 – $28.00 USD, unless prohibited by state law. Prices vary by car class and rental location.

  • In New York, drivers that are at least eighteen (18) years of age but less than twenty-one (21) years of age are subject to a supplemental charge of $72.99 USD per day plus tax and Michigan, drivers that are at least eighteen (18) years of age but less than twenty-one (21) years of age are subject to a charge of $48.00 USD per day plus tax.

  • There are age restrictions on select specialty vehicles where driver must be 25 years to rent, this is relevant by location. Please check with reservations on the Premium, Luxury, Convertible, Minivans and SUVs.

 

Infant/Toddler/Booster Child Seats

  • The daily charge is $13.99 USD per day, maximum of $91.00 USD per rental plus taxes and fees.

  • Infant seats – Cosco Light & Comfy (Model #IC206CHZ) - Rear facing: Birth and Infants 5 – 22 pounds (2.3 – 10 kg) and 19 – 29 inches (48 – 74 cm) in height.

  • Toddler seats – Cosco Next (Model #CC123FSM) – Rear facing: 5 – 35 pounds (2.3 – 16 kg), height: 19 – 36 inches (48 – 91 cm). Forward facing: 22 – 40 pounds (10 – 18.2 kg), height: 34 – 43 inches (86 – 109 cm).  Note: The Cosco Next rear facing may be provided as Birth and Infant seat)

  • Booster seats – Cosco Pronto (Model #22-491FSM) – Forward facing: for children 40 – 100 pounds (18.2 – 45.5 kg) and 34 – 57 inches (86 – 145 cm) in height.

  • Dollar and Thrifty (all brands) require customers to install the child seats themselves.

  • In all North America markets, the ISOFIX system is known as LATCH (Lower Anchors and Tethers for Children). LATCH has been required in all passenger vehicles since 2002 and Dollar and Thrifty (all brands) approved child seats are LATCH equipped. 

  • Customers are also permitted to use their own car seats.

 

GPS/Sat Navigation/ Neverlost

  • Many locations offer GPS units for an additional daily charge between $13.99 - $16.99 USD per day / $195.86 - $237.86 USD (14 day maximum, per month and then resets) plus taxes and fees.

  • The small, dashboard-mounted device is programmed for multiple languages. They contain mapping details of the entire USA with nearly six million points of interest including hotels, restaurants, gas stations, ATMs and tourist attractions, plus the GPS unit can also be programmed to avoid toll roads. 

  • Dollar Thrifty units are mobile and are separate equipment from vehicle, as they are independent of the car they can be used in any vehicle. 

  • Missing accessories or broken/lost/stolen units will the responsibility of the renter and will be charged at the current replacement rates

  • Customers may also purchase GPS inclusive rates.

 

TravelTab

  • The Travel Tablet is a multi-functional mobile device that provides the customer with an array of features including advanced voice activated navigation, a portable Wi-Fi hotspot, international and domestic calling and text messaging, unlimited access to data, plus many other entertainment conveniences and can be programmed for different languages. This device would be an additional upgrade from the Garmin SAT NAV/GPS already offered.

  • Many locations are now offering this new technology solution for use during the rental at an additional daily charge from $19.99 - $21.99 USD per day plus taxes and fees (not available in all locations).

  • Missing accessories or broken/lost/stolen units will the responsibility of the renter and will be charged at the current replacement rates

 

Plate Pass

  • DTG offers the PlatePass electronic toll payment system, which is operated by PlatePass LLC, a division of American Traffic Solutions, to provide customers the convenience of utilizing electronic toll lanes without incurring any toll road fines or penalties.

  • Customers can opt into the PlatePass service in 3 ways:

    • At the commencement of the rental

    • At return

    • By opening the transponder shield box (E-Z Pass transponder region only)

  • To utilize PlatePass on these toll roads, customers are required to purchase the PlatePass product for the entire duration of the rental. The daily charge is inclusive of all tolls incurred and ranges from $8.99 - $21.49 USD per day with some weekly rates available in certain markets.

  • Customers who decline PlatePass but still use cashless toll roads, will be charged: (a) all tolls incurred; (b) a $15.00 USD administrative fee for each toll incurred (subject to a $90.00 USD cap for such toll-related administrative fees for the rental period); and (c) all other applicable toll charges or fees.

 

Sirius (Satellite Radio)

  • SiriusXM is the country's premier satellite radio entertainment provider. SiriusXM delivers over 130 channels of satellite radio throughout the North America. There are 60 original channels of commercial free music, 60 channels of news, sports, entertainment and 11 channels of live traffic and weather (20 major metro areas). 

    • A daily charge of $7.99 USD per full or partial day / $55.93 USD per week

 

Port collections

  • Available at Miami, Fort Lauderdale and Port Canaveral - to be requested at time of reservation

  • Miami Port – MIAP01 (Port of Miami cruise ships only)

    • Dollar have a shuttle service.

    • Vehicles must be returned to the Airport.  They must NOT be returned to the Port of Miami.

    • Customer must walk to the designated pick up area and look for the Dollar pick up vehicle/shuttle.

    • Shuttle frequency is 30-45 minutes

    • Distance to location/vehicle – 8 miles  

    • Clients are transferred to Miami International Airport, 3900 NW 25th St. Suite 405, Miami, FL, 33142.  Tel: 305 894 5020

    • Hours, Mon – Sun 07:00 – 15:00

  • Fort Lauderdale Port – FLLC19

    • Dollar Shuttle service

    • Customer will be shuttled to and from the FLLC19 location to the Port Everglades, Fort Lauderdale

    • Shuttle service runs when cruise ships dock

    • Clients are transferred to the Fort Lauderdale office, 2400 Miami Road, Fort Lauderdale, FL, 33316.  Tel: 954 463 8060

    • Hours, Mon – Sun 07:00 – 18:00

  • Port Canaveral (Melbourne) - MLBC01 (Florida)

    • Dollar & Thrifty operate dual branded courtesy bus/shuttle service to cruise port

    • Customer must call – 321 799 2945 for collection after disembarking with luggage. They must also advise what cruise line they have arrived on.

    • Shuttle runs every 15-60 minutes

    • Distance to locations – 10 minutes

    • Transportation is provided to return to the Cruise line at the end of rental also.

    • Office address – Melbourne (Cape Canaveral), 6799 N Atlantic Ave, Cape Canaveral, 32920.  Tel: 321 799 2620

    • Hours, Mon – Sun 07:30 – 15:30

 

Driving restrictions - Cross Border Rentals

  • In most cases, vehicles can be driven in any state in the continental United States. Vehicles are not permitted to be taken on ferries or to island locations without prior authorization. Travel is also not permitted via rail. 

  • See section below regarding Company’s one-way rental policy.

  • Travel to Mexico is permitted with prior authorization and from any locations in California, Arizona, New Mexico and Texas. An additional Mexican insurance must be purchased locally to do so.  The cost of Mexican insurance is between $38.00 - $48.00 USD per calendar day plus taxes and fees, which will assist with breakdown issues.   PERS is not available in Mexico.

  • Vehicles may be driven into Canada from the following Tour Participating locations:  JFK, EWR, LGA and Manhattan locations, ORD, MDW, DTW, PHL, IAD, DCA, LAX, SFO, SEA, PDX and BOS.  SEA is limited to Southern British Columbia (including Whistler), Vancouver metro area and Victoria BC only. PDX limited to Vancouver and Victoria, BC only.  Travel to Canada must be requested via reservations and when confirmed noted on voucher/reservation.

  • It is recommended to have PERS cover when using vehicle in cross border rentals for the US and Canada (must be pre-approved to do so)

 

Disabled drivers

  • Hand controls

    • Hand Controls are devices, which attach to the gas and brake pedals of the vehicle, enabling a physically challenged person to drive the vehicle without using their legs.
      Select models of our vehicles can be adapted with left or right Hand Controls.  These are provided free of charge.

    • Hand Controls must be requested at the time of booking, so that the mechanics at the location can fit the Hand Controls to the vehicle for the customer, as it can take up to an hour to fit these controls onto a vehicle.

  • Steering Balls / Spinner Knobs

    • Steering Balls / Spinner Knob attaches to the steering wheel at specific clock position requested by client (sent at time of reservation)

    • The majority of vehicles can be adapted with Steering Balls/Spinner Knobs and these are provided free of charge.

    • Must be requested at the time of booking to include the clock position for the device, so that the mechanics at the location can fit in the correct position for the customer.

  • Disabled Driving Permits

  • Customers cannot use their own UK Disabled Parking Permit in the USA.

  • Upon arrival customers should contact the DMV (Department of Motor Vehicles) to request a USA Disabled Parking Permit. They will be advised as to the location of the nearest DMV office and they will be required to visit this office in person to apply for a Disabled Parking Permit. 

  • The cost of this is approx. $15.00 USD for 90 days, plus local taxes and fees

  • They need to bring proof of ID plus their UK Disabled Parking Permit.

 

Shuttle Service (Orlando Kissimmee hotels)

  • We operate a shuttle service to transport renters between Dollar locations and Kissimmee Hotels. 

  • It is a courtesy shuttle and we pick up from all hotels within a 7 to 10 mile from our resort locations (tour participating, Orlando).

  • The number for clients to call locally for the shuttle service is our reservation centre - (001) 407 583 8000, where they can arrange collection from their hotel to the local Dollar location to collect their vehicle. 

  • The shuttle service is available 7 days a week from 8:30am - 4:30pm. 

  • Free shuttle service - there is no cost to tour rentals.

 

Emergency Roadside Service (ERS)

  • Basic Emergency Roadside Service for Dollar and Thrifty is included with every rental. This covers mechanical defects or breakdowns that can occur, when they occur within the approved driving area at no additional charge.

 

Winterised vehicles

  • During the winter season (1 October through 31 March) we provide our fleet with all season tyres, ice scrapper or snow brush, de-icer washer fluid, radiator anti-freeze at winter level and emergency road service at no extra cost. Local regulations in certain conditions may override this from time to time.

 

Ski Racks

  • Available on request in ski areas of Salt Lake City, Boise, Albuquerque, Denver and Colorado Springs and on the following vehicles only C, D, F, L, T & T6.  

  • Payable locally from $18.00 USD per day, maximum of $126.00 USD per rental plus local taxes and fees.

 

Extension of Rentals

  • You must make a new reservation for the extension rental period. Customer will need to return to location to renew contract.

 

Grace Period and maximum rental duration

  • A rental day consists of 24 consecutive hours, each day starting at the time of the rental. Extra charges will apply when the rental exceeds a 24 hour period by 29 minutes. The customer will be charged at local rates for the extra time.

  • Tour Operators will be charged for the number of days booked, irrespective of the number of days the customer actually rents.  If the client returns the car early, the Tour Operator will still be charged at the number of days reserved.  Exceptions, such as medical emergencies, death in family, etc., will be handled subsequently by Customer Relations. 

  • Rental periods cannot exceed 62 days. If a rental is in excess of 62 days, additional reservations are necessary to accommodate the total number of days. The number of days reserved for each reservation may be split up as necessary, as long as no one reservation exceeds 62 days.  The rental agreement must be renewed at a participating location and therefore client must return to location to do so.  For example, a 70-day rental may be booked on a reservation of 62 days and one of 8 days or may be booked on a reservation of 40 days and 30 days. Additional reservations/voucher are required for each rental period, which must be presented at the counter for renewal of the rental record prior to the 63rd day (or whatever day rental has been split to).  If the vehicle is returned to a location other than the original renting location, drop off charges may apply.

 

Early/Late Return / Rental Deviation Fee

  • Late return or ‘rental deviation’ fee is incurred if a customer returns the vehicle before or after the scheduled drop-off time.

  • The customer will be charged the local daily rate, plus a $16.00 USD daily fee (5 day maximum) if they are more than 12 hours late to return the vehicle.

  • If customers are expecting a late return during their rental period they are encouraged to contact the number provided on their Rental Agreement if they have a change in their return date. A Return Change Fee of $10.00 USD will be applied.

  • The agents will be able to adjust the Rental Agreement and inform the client of any rate changes and applicable fees, which will be at the local daily rate.

  • Early return – there is no refund for unused days.

 

Mileage Charge

  • Unlimited mileage applies to all vehicle rentals.

 

Taxes and Fees

  • There may be a local surcharge imposed by the state.  Any such charges are payable at the time of collection, unless stated as being included in the net rates.  Optional items such as child seats, one way rental fees, GPS plus items not included in the net rate (voucher) are subject to local taxes and fees. Products purchased at the rental counter are subject to all applicable federal, state and local taxes, fees, charges and surcharges.

  • If any additional federal, state, local taxes, fees, charges or surcharges are imposed during the term of this contract, or, if there is a modification to these, such additions or modifications will be charged to the client at the counter.

  • List of Taxes, Fees and other charges consists of, but is not limited to, the following:

    • SALES TAXES: Sales taxes vary between cities and states ranging from approximately 0% to 30%.

    • SURCHARGES:  Surcharges vary by state, city and location. 

    • CONCESSION RECOVERY FEE: Concession Recovery Fees are charged unless prohibited by law. These fees assist in covering all or part of the average concession fees plus the additional cost of doing business. Concession Recovery Fees can apply to but are not limited to Airports, Hotels, FBO’s and Train Station locations. They apply on the prepaid portion of the rental and on any and all products purchased at the rental counter.

    • VEHICLE LICENSE FEES:  Vehicle License Fees vary by state and vehicle type.

    • ENERGY SURCHARGE: The cost of energy needed to support our business operations, to offset the cost of utilise, bus fuel, oil and grease, etc. $1.49 USD per rental where it is not prohibited by law.

    • CUSTOMER FACILITY CHARGES (CFC): This is an additional charge by the airports to offset the operation of a consolidated car rental facility or bus system at the airport. Varies by location between $0.31 - $10.00 USD per day / $0.30 - $19.00 USD per rental

    • BUSING FEE: Is a charge imposed by the company to recover amounts paid towards the operation of a consolidated car rental bus system at the airport. These are above the costs paid through the CFC and is not government mandated. Varies by location $3.40 - $4.49 USD per rental.

 

Waivers and Insurance

  • Loss Damage Waiver (LDW)eliminates responsibility for any loss or damage to the rental vehicle, including theft.

    • Loss Damage Waiver (LDW) is not insurance. It is a waiver between the renter and the car rental company of all financial responsibility for loss or damage to the rented vehicle, including theft, provided the terms and conditions of the Rental Agreement are not violated.

    • Available from $9.99 USD per day plus taxes and fees, where not included in the rate.

    • When renting a vehicle, you are personally responsible for any and all loss or damage to the vehicle, regardless of fault.

    • Many times the cost of the Loss Damage Waiver may be less than what you would pay if you accept responsibility for the vehicle and use your own insurance or credit card coverage.

    • Loss Damage Waiver allows the renter to avoid these financial responsibilities and leave with the peace of mind that we will eliminate that responsibility.

 

  • Liability Insurance Supplement (LIS) / previously SLI  - Liability Insurance Supplement (LIS) covers third-party automobile liability claims for bodily injury and property damage.

    • LIS is primary coverage to your personal policy and covers your liability to third parties, resulting from an auto accident in the rented vehicle, for bodily injury and property damage (other than to the rental vehicle).

    • Maximum protection of $1,000,000 USD for each occurrence.

    • In CO, NY and Puerto Rico only LIS provides uninsured and underinsured motorist coverage for bodily injury up to $1,000,000 USD per accident.

    • Available between $13.99 - $17.95 USD per day plus taxes and fees, where not included in the rate.

    • Note: ALL rentals commencing January 1st, 2017 – LIS will provide $1,000,000 USD for third-party automobile liability claims for bodily injury or property damage claims for each occurrence. LIS will also provide uninsured and underinsured motorist coverage for bodily injury up to $1,000,000 USD per accident.  New LIS product will be priced between $12.34 - $18.85 USD per day plus taxes and fees (varies by state), where not included in the rate.

 

  • Premium Emergency Roadside Service (PERS)

    • If Premium Emergency Roadside Service is purchased it provides accidental towing, lock-out, flat tire, fuel, lost key and battery service, plus a 90 minute roadside service guarantee. Providing additional cover for travel emergencies other than vehicle breakdown.

    • It also covers travel interruption reimbursements up to $1,000 USD for certain expenses incurred when a vehicle has been involved in collision. 

    • Cost is between $7.99 - $8.99 USD per day plus taxes and fees. 

    • This towing and support service is country specific so would only include cover when travelling within the US or Canada. 

    •  PERS does not apply in Mexico but the Mexican Insurance will assist with breakdown issues.

 

  • Uninsured and Underinsured Motorist Protection (UMP)provides up to $1,000,000 USD in coverage for bodily injuries sustained while driving the rental car and caused by another driver who has no insurance, minimal insurance, or is a hit and run driver.

    • UMP covers you and your passengers and has nothing to do with the rental car

    • In states where UMP is offered, LIS does not contain any Uninsured/Underinsured Motorist coverage.

    • In states where UMP is not available, UMP coverage up to $100,000.00 USD is included with the LIS coverage.

    • Available at $6.99 USD per day plus taxes and fees, where not included in the rate.

    • UMP will not be offered or available effective January 1st, 2017.

 

 

  • Provides the following maximum benefits for accidental death and medical expenses:

 

                PAI Coverage:

                Benefits Schedule     *                                        Renter                                    Each Passenger

 

                Accidental Death                                 $175,000 USD                                      $17,500 USD

 

                Accident Medical Expenses

                Not to exceed:                                     $2,500 USD /                                        $2,500 USD /

                                                                                $3,500 USD (NY)                                  $3,500 USD (NY)

 

                Ambulance Expense

                Not to exceed:                                     $250 USD /                                           $250 USD /

                                                                                $150 USD (NY)                                     $150 USD (NY)

 

    • Renter is covered 24 hours a day, in or out of the vehicle, during the rental term.

    • Passengers are covered riding in, entering or exiting the rented vehicle.

    • We will not pay benefits for any Covered Loss or Injury that is caused by, or results from - Suicide or attempted suicide, Intentionally self-inflicted injury, War or any act of war, whether declared or not. Commission of, or attempt to commit, a felony, an assault or other illegal activity. Flight in, boarding, or alighting from an Aircraft. The insured being under the influence of drugs or intoxicants, unless taken under the advice of a Doctor. Repair, replacement, examinations for prescriptions, or the fitting of eyeglasses or contact lenses. Pregnancy, childbirth, or miscarriage. Injury sustained while participating in a prearranged or organized race or testing of a vehicle.

 

  • Personal Effects Coverage (P&P) - provides coverage to applicable limits for covered personal effects which incur a covered loss or are damages while renting:

 

 

Personal effects owned by you and immediate family travelling with you

 

Up to $600 USD per person /

$500 USD (NY)

 

 

Maximum coverage for all claims during any rental

 

$1,800 USD /

$1,500 USD (NY)

 

 

  • We will not pay for - Loss or damage due to theft unless reported to the police or competent authority. Any loss or damage directly or indirectly caused by declared or undeclared war or any act thereof. Loss or damage due to moth, vermin, wear and tear, gradual deterioration, mechanical or electrical failure or inherent vice. Property while in the care, custody, or control of any common carrier.

  • Both the PAI and PEC coverage pay in addition to any other policies that may cover the renter or covered parties.

  • Please note that PAI and PEC are not available separately and must be accepted in combination

 

  • Emergency Sickness Protection (ESP) - is available to all non U.S. citizens who possess a valid non-U.S. passport at the time of rental. It provides certain medical benefits for some sicknesses for the renter and any person who is a member of the renter’s traveling party. Additional covered persons must also possess a valid non-U.S. passport and must have written proof that they are a member of the renter’s traveling party such as itineraries from a travel agent.

    • ESP provides coverage up to $10,000 USD per covered person for the reasonable and customary cost of necessary medical care for a covered sickness, including: medical or surgical treatment, hospital services, supplies, x-rays and lab fees, local ambulance, visits to a physician’s office. (There is a $100 USD deductible per person per sickness.)

    • Added at the time of collection $5.00 USD per day plus taxes and fees. ESP may not be available in all locations.

    • Exclusions - we will not pay medical expenses benefits for any treatment or services for sickness that is caused by, or results from sickness where the insured’s trip to the host country is undertaken for treatment or advice for such sickness, except as provided in the Policy.

 

This is only a brief summary of LIS, PAI/PEC and ESP coverages. The specific terms and conditions are subject to all the provisions, limitations and exclusions contained in the applicable insurance policies.

 

Please Note:  Information provided in this document correct at time of issue, includes overview of the Dollar Thrifty optional services. Cost and conditions of all options/taxes/fees/surcharges are subject to change without notice. Optional items are plus taxes and fees relevant to location/state.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable. 

Disputes
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

Value Car Rental US information


Value Car Rental US Rental Terms

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Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable. 

Disputes
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

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